Asmaa A. Email & Phone Number

Dubai, United Arab Emirates

I had the opportunity of being the first female professional within the infrastructure organization in the UAE as well as being one of the few females across EMEA. • Create sustainable processes and standards; and drive automation opportunities to reduce delivery cycle times and to improve quality without impacting network availability.• Deliver network and server capacity on time with zero rework. • Manage the implementation and delivery of inbound capacity and equipment.• Providing strategic direction and proposing technical solutions.• Installing and delivering the network equipment and related infrastructures.• Manage the installation network and cabling infrastructure in a data center environment.• Guide, train, and educate staff on the best practices related to all service owner issues.• Manage tasks and deliverables across small to large-size projects.• Provide weekly reports to the data center manager.• • Troubleshoot complex networking, routing, and interconnectivity issues.• Troubleshooting complex cabling infrastructure connectivity issues.• Working in the migration, configuration, and rollout of new or upgraded hardware.• Interact with third-party vendors & contractors.• Collaborate with various stakeholders to remove project obstacles.• Training new and current staff.• Doing safety checks and opening ‘Good safe’ tickets as necessary.• Creating & updating documents for configuring network devices.• Participating in daily staff and project meetings.

United Arab Emirates

• Responsible for the management of assigned projects of high complexity, including team management, technical management, schedule and cost control, quality management, risk management and client management throughout the project lifecycle. • Project management for ITSM systems implementations (Network management, Infrastructure Management, Ticketing & Service Management, Monitoring Management, Configuration Management, Service Modeling).• Managing Service Governance.• Managing multiple service teams and build synergies between services.

• Plan to execute, and finalize projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan. Also, define the project’s objectives and oversee quality control throughout its life cycle. (This Role Only to Support Departments Projects).• Collect & Analyze Critical Transmission Problems which affect the company's results with the Operation, and customer Service Units, then birth a project to run the solution found.• Direct and manage project development from beginning to end.• Establish, Perform, Manage, and Maintain relations with multiple vendors.• Lead the planning and implementation of the project.• Facilitate the definition of project scope, goals, and deliverables.• Define project tasks and resource requirements.• Develop full-scale project plans.• Manage project budget and resource allocation.• Plan and schedule project timelines.• Track project deliverables using appropriate tools.

Excellent Achiever Winner/ Functional Award 2008 Presented by OrangeBusiness Services, France Branch.• Senior Customer Technical Support [ Network Engineer].• Managing Network Operations ||| MPLS, BGP, OSPF.• First-line Customer facing, including Governments as customers.• First-line World Telecoms facing (PTTs).• 2nd level Networks support and troubleshooting.• Supporting the Network of the customers in the Nordic Region (Sweden, Denmark, Norway, Finland, and Iceland).• Installing, configuring and supporting network equipment including routers, switches, WAN accelerators.• Working on Projects running on the Customer Network.• Receiving customers' complaints and troubleshooting the network for different problems.• Making daily reports for network performance and setting action plans for improvement.• Monitoring the Routers of the Customers.• Monitoring the MTN Network (Nortel Passports & DPNs).

Presales Executive Engineer at SILICON 21 the Main Agency for CISCO & Paradyne in the Middle East for Networks Equipment.Present:• Conducted site survey for potential customers.• Equipment designations and system requirements.• Upgrade systems for customers with new technology.