Asma Afroze Dola Email & Phone Number

Dhaka, Bangladesh

• Proactively Attended on average 70 inbound calls daily
• Providing service-related information and resolving the customer's issues on time
• Resolving product and service problems, billing errors, and other things according to customer complaints, determining root causes, and ensuring solutions
• Collecting and Analyzing customer's information and needs to suggest the management for further steps
• Escalating complex issues to the concerned department and following up to ensure on-time solution
• Conducting outbound calls to get customer's feedback and issues to increase the happiness

Dhaka, Bangladesh

• Created social media accounts and built a Facebook business page with over 3,000 active users.
• Created innovative marketing campaigns for the business using platforms including newsletters, Google and social media.
• Managed social media marketing activities, including posting company updates, analyzing results on insights and tailoring growth strategies.
• Leveraged social media websites such as Instagram and Facebook to promote services and gauge customer needs and preferences.
• Customer service to answer customers query via messenger, whatsapp, over the phone call.
• Photography, writing description about the products, set up pricing, Internet research.

Master Of Business Administration - Mba, Human Resource Management, 2.92

Bachelor Of Business Administration - Bba, Human Resource Management, 2.17

Hsc, Business Studies, 4.60

Ssc, Business Studies, 5