Asma Ahmad Email & Phone Number

Redmond, Washington, Us

Bellevue, Wa, Us

Manage 100s of roaming partner network profiles from across the globe and deliver roaming value-added services for roamers worldwide. Transformed the team to be an agile engineering design team delivering solutions to improve customer experience and enhance revenue growth opportunities. Built technology solutions with the key vendors in the domestic and international roaming space. Strong track record of building high-performance teams and investing in automation and network modernization.• Drove configuration and audit automation, gaining 50% performance improvement.• Slashed millions of dollars in operating cost by consolidating roaming networks and services post-merger with Sprint while ensuring continuation and enhancement of roaming services. • Drove culture of innovation leading to Roaming team filing for multiple patents, filed my first patent.• Built Visited Subscriber Solution allowing non-VoLTE partners to use voice services on TMO network, protecting 100s of millions in yearly roaming revenues.

Kista, Stockholm, Se

Drove implementation of multi-million-dollar billing project in partnership with cross-function team of Digital Services, Sales and customer, T-Mobile. Successfully led SOC Type II audit and ISO 27001 data security certification in compliance with T-Mobile’s contractual obligations. Accountable for release and change management, life-cycle management, automation, sales support and partner/ vendor management including finances and budget for the functional organization.• Developed and executed machine intelligence and automation strategy delivering more than $1M of analytics in less than 6 months and improving delivery efficiency by 60%.• Performed financial management of the billing vendor contract resulting in 27% yearly improvement in the organization’s bottom line.

Kista, Stockholm, Se

Led the incident management and Service Desk teams driving all network and IT incident handling and communication for a major carrier in North America. • Led a cross-functional team of Network Operations, Sales and Field Services employees in delivering 20% improvement in customer communication quality and SLA performance. • Successfully led the ‘first-time resolution’ objective across Network Operations and Field Services to reduce customer impacting outages.

Kista, Stockholm, Se

Led governance and performance management of a global team with locations in India and Mexico turning SLA performance to green via delivery consistency, problem prediction, detection and resolution.• Directed finances and budget of $27M for Managed Services, implementing a “work smarter” model to drive efficiency and reduce labor costs. • Demonstrated leadership in negotiating KPIs, closing 20+ open items in 2 months, following a 6-month impasse.

Kista, Stockholm, Se

Led the multi-million-dollar 4G/LTE network build program for a Tier 1 carrier in North America with over 40K cell sites. Directed the build of the Integration Organization from the ground up, personally taking on Staffing of the key national and regional deployment positions, development and implementation of the acceptance framework, and criteria for RAN, RF, Back Haul, Core and Market Acceptance processes with Ericsson, Samsung and Nokia (formerly ALU).• Applied operational talents to understand vendor deployment processes, translating these into deployment documentation to facilitate knowledge transfer and training for a deployment team with 70+ members. • Operationalized the NV Working Level Agreements through the development of KPIs and scorecards to track deployment and hand-off processes, alongside defining the market kick-off package.

Kista, Stockholm, Se

Recognized as a change agent following the outsourcing contract, selected to lead the transformation of the IT infrastructure through the adoption of virtualization and cloud technologies. Managed 10K+ Windows and Unix servers and over 500 applications• Led the transformation project to transition applications from the Sprint domain to Ericsson’s Managed Services, ultimately resulting in the reduction of lifecycle risk on the IT systems.• Rose to the challenge of increasing the overall core competencies of the team through the execution of a multi-pronged strategy encompassing the increased awareness of the tools and systems available to user groups, the introduction of education sessions and road shows, and the rationalization of the duplicate tools.

Overland Park, Kansas, Us

• Slashed customer escalations by 90% in less than 6 months by championing by implementing the DevOps oriented workflow. • Drove the team to develop and deliver tools that utilized wireless, wireline and IT technologies resulting in reduction of annual operational costs by $2M.

Overland Park, Kansas, Us

Managed over 10K DWDM, Gigabit Ethernet, broadband and narrowband DCS spanning across all of United States. Transformed a large team of talented engineers into a high performing team while improving their motivation and engagement by 30%. • Reduced service disruption by 40% via preventing high severity outages while reducing FCC Loss of Protect (LOP) reports by 17% avoiding $1M in penalty. • Drove LEAN implementation for domestic transport network resulting in 18% alarm reduction and work errors.

Bs, Electronics Engineering

Master Of Business Administration (Mba), Strategic Management

Ms, Electrical Engineering