Overseeing the full recruitment cycle, in particular contract preparation.Overseeing the full end of contract termination cycle including the removal of resigned employees from the social insurance roll.Preparing the annual social insurance certificate (2) to be submitted to the authorities.Providing specialist information and guidance to employees and managers on HR policy and practice and employment law.Promoting equality and diversity in the recruitment process.Ensuring that all company policies and procedures are up to date in line with current employment law.Ensuring that the correct recruitment and selection procedures are adhered to.Controlling costs and ensuring that they do not exceed budgets.Processing immigration paperwork for work permits.Assisting with day-to-day HR related questions.Conducting interviews and reference checks on job applicants.Keeping up to date with legal developments.Investigating disciplinary and grievance matters.Planning, and delivering, training, including inductions for new staff.Planning publicity strategies and campaigns.Responsible for providing the company’s employees with outsourcing financial, life style and medical benefits.

Consult with employers to identify needs and preferred qualifications.Interview applicants about their experience, education and skills.Contact references and perform background checks.Inform applicants about job details such as benefits and conditions.Hire or refer qualified candidates.Conduct new employee orientations.Process paperwork.Process, verify and maintain documentation related to personnel activities such as staffing, recruitment and performance appraisals.Maintain employment records such as hiring, termination, leaves, transfers and promotions.Investigate and deal with all employees’ queries received from different departments.Record data for each employee including eligibility, salaries, benefits and other pertinent info.Maintain updated job description for all levels.Provide monthly HR reports on changes in benefits and monthly head count turn over report.Organizing and attending promotional events such as open days, exhibitions, tours and visits.Analyzing media coverage.Managing social media accounts on linkedin, Facebook and Instagram.

Develop efficient systems for collection information on performance.Gathering and analyzing cross-functional performance data.Presenting statistical performance analysis and recommending solutions.Lead, develop and inspires teams.Provide training and development to managers on best practices.Setting performance objectives and updating as necessary.

Providing knowledge, resources and information to support agents.Address customers concerns accurately and timely.Assist advisors with material request and account updates.Ensuring the accuracy of the content.Coaching and training agents on improving Customer Interaction and offering advisors guidance.Show a comprehensive knowledge of products and services and their competitive advantages through continues self-improvement and following quality standards.