Asmaa K. Email & Phone Number

Brisbane, Queensland, Australia

• Key Achievements:
• Work effectively with students with diverse learning needs and cultural backgrounds and raised their academic performance by 65%
• Promote the students time management skill by 20% Responsibilities:
• Provided one-on-one instruction to university students
• Developed action plans based on students' academic goals
• Increased students' understanding of the curriculum and increased grade average

Brisbane, Australia

• Key achievements:
• Received 95% positive feedback from clients for effectiveness and friendliness.
• Raised students' scores by 40% on average.
• Cooperate with parents to strengthen students' self-esteem and self-management by 20%Responsibilities:
• Identify students' individual learning needs and Work with them to improve their skills in certain subjects.
• Prepare lessons, and assign and correct homework or tests.

Cairo Governorate, Egypt

• Key achievements:
• Leading a team of six customer service agents to a 60% increase in branch sales record for variety of bank products using benefit sought principle.Responsibilities:
• Lead a team of six representatives and set sales target for them.
• Provide the suitable work environment that supports my team and solve any problem
• Perform various clerical tasks (e.g. filing)
• Handle customer complaints and solve problems

Egypt

• Key Achievements
• Raised branch’s rank from 82%-90% by promoting performance and minimize work mistakes in one year, by applying error management training supplemented with problem solving analysis.
• Add value to 31 branches’ performance through revising, evaluating and develop internal control activities and supervised 124 – 310 employees in work place to gain skills in 6 years.
• Recommended three digital reports for tracking work errors in collateral letters, accounts memos, and dormant accounts which mitigate risk by 30% Responsibilities
• Conducts reviews as requested by trustees, audit committee, chief executive, finance director, and advises management and audit committee on internal controls with recommendations for improvement.

Egypt

Key achievements: -use the power of asking or questioning techniques, attentiveness to needs, flexibility, organized speed and knowledge of the product to elevate VIP customers' satisfaction by 50%-Attract two new VIP customers to open business and personal accounts in my branch which add 2 million as deposits and guarantee a 3 million daily liquidity for.

Egypt

• Key Achievements
• 20% growth in profit for using cross selling loans, credit cards and life insurance which exceed the annual target in 6 months only.
• Cut Training costs into half by preparing and presenting training programs for three junior tellers. Responsibilities
• Assessed and met customer needs while solving any problems quickly, selling products and services to increase customer satisfaction.

Egypt

• Key Achievements
• Raised customer satisfaction from 40%-80% using patience, speed and adaptability; empathy, positivity and willingness to learn developed to a new peak branch’s level of service quality and mitigate reputation risk by.
• When my co-worker was in sick leave, I Generated 100% of tellers' department workload alone without mistakes for a month Even though I had been hired three weeks ago

Cairo Governorate, Egypt

• Responsibilities: Assisting more experienced bankers run day to day business and get increasingly involved with building client relationships, helping to maintain sales strategies and reaching targets.Key achievements:
• Received Many professional recommendations for employment and join the bank's staff.

Egypt

• Developed base for long-term sources of clients by using referrals, occupational, and special-interest groups to compile lists of prospects
• Approached potential clients by utilizing mailings and phone solicitation; making presentations to groups at company-sponsored gatherings; speaking publicly to community groups on the subject of financial well-being
• Determined clients' particular needs and financial situations by scheduling fact-finding appointments; determining extent of present coverage and investments; ascertaining long-term goals
• Developed coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation
• Obtains underwriting approval by completing application for coverage.
• Delivered policies and planned future follow-up visits and evaluations of need

Master'S Degree, International Economics And Finance, 11/2019

Bachelor’S Degree, Accounting And Business/Management, Good

Academic Writing, Pass

Auditing, Control, And Sampling According To Iia, Pass

Integrated Approach In Internal Auditing Procedures – Iia, Pass

Diplôme D’Etudes En Langue Française Delf B1, French Language, Pass

Business English And Bec Preliminary, Good

Customer Service And Sales, Pass

Banking Principles, Pass

Retail Banking - Introduction, Pass

Icdl, Excellent