Asma A. Email & Phone Number

• Delivered high-level technical support for IT infrastructure, swiftly troubleshooting and resolving issues with network systems, computers, and printers to minimize downtime and ensure optimal performance.• Executed strategic maintenance on hardware and software, significantly boosting system reliability and operational efficiency.• Managed financial aspects by negotiating repair and maintenance costs, handling invoicing, and processing payments with external vendors like CTS, ensuring accuracy and adherence to budgetary constraints.• Spearheaded thorough investigations into technical incidents, coordinating with stakeholders and CTS for comprehensive assessments, and preparing detailed, reports for ADEK.• Acted as a pivotal liaison between internal and external stakeholders, facilitating effective communication and expediting the resolution of complex technical and administrative challenges.• Ensured adherence to protocols across various locations and implemented proactive measures to address and resolve technical challenges, contributing to a reliable and efficient IT environment.

As a leader overseeing a team of over 70 IT interns, I managed critical information technology projects, including one that was selected as a participant for the prestigious Sharjah Government Communication Award. Additionally, I provided essential technical support to various departments and received recognition for my outstanding performance.

Abu Dhabi Emirate, United Arab Emirates

Conducted private and group sessions to assist students in the following courses:CIT365 - Database SystemMTH215 - Computing FoundationsARA130 - Arabic ConceptsGEN220 - Fundamentals of Innovation and EntrepreneurshipHSS255 - Emirates Studies

• Introduced children to the initiative, providing a comprehensive overview of the program's activities and objectives.• Managed communication between parents and the team, ensuring effective and timely communication.• Organized and facilitated competitions to promote healthy competition, teamwork, and sportsmanship among children, encouraging active participation and personal growth.

Master Of Science - Ms, Robotics

Bachelor Of Science - Bs, Information Technology Security And Network Tech, 3.87

Piciner, Software Engineer, Successfully Completed

C language and Shell.

Communication, General

Emotional Intelligence and Communication for Work Course

Emsat Score : 1650

Early And Middle Childhood Development Course, A

The course covers the main stages and domains of development: physical, cognitive, emotional and social, and their interrelationship. It.

Education Studies I: The Learner Course, A

The course focuses on how learners learn. It addresses learning theories and their implications for knowledge and skills development..