Asmae Adnane Email & Phone Number

Luxembourg

-Providing level 2 of technical support (incident, troubleshooting, …) based on customers’ requests (internal/external/roaming partners) and ensuring that complex, transversal, multi-domain & multi-technology problems, which are escalated by business customers and/or high-impacted residential services, are solved within the service-SLA’s and with minimum impact on the end-users.-Carrying out reporting, participating in writing procedures and all the documentation necessary for the activity-Participating in resolving and finding root cause on major problems (products and services) and escalating towards Senior Management, if necessary.-Pro-actively ensuring the proper level of availability of our system by performing sanity checks, reporting and analyzing on a regular daily basis on services and products delivered to our customers in order to highlight the performance qualitatively and quantitatively, as well as identify technical incidents and anomalies that might impact the Customer’s Journey-Managing escalations

Luxembourg

-Managed and optimized various dashboards to streamline reporting and provide crucial business insights.-Leveraged Tableau to visualize data and facilitate better decision-making processes.-Collaborated closely with the Head of Customer Service to support project development and implement process improvements, contributing to increased efficiency and customer satisfaction.-Participated in cross-functional teams to understand data needs and deliver comprehensive reporting solutions.-Assisted in the design and implementation of data-driven strategies, ensuring alignment with business objectives.

The Gambia

For Gambian farmers who strive for a solution to land degradation and water scarcity, we provided a sustainable adapted farming technique built on a hydroponic method that ensures crop growth across the year.-Developed business cases, budgets, and grant proposals. Interacted extensively with local stakeholders.-Engaged effectively with local Gambian communities for project implementation, building lasting relationships-Managed projects end-to-end and design thinking methodologies

France

Project Ô began in June 2018 when the partnership secured funding from the Europe Union’s Horizon 2020 programme (the biggest EU Research and Innovation programme ever).Project Ô's mission is to demonstrates how local, small loops of water management can be beneficial in alleviating the pressures over a water management system while allowing for a circular economy vision of the resource “water”. The project provides the stakeholders with technical tools and approaches that allow for reuse and recycle of “alternative” sources of water (from brackish/salty waters, collected rainwater, own or someone else’s “waste” water) or better treatment of difficult wastewater locally, while at the same time assessing social acceptability and the effect over the whole system and the local community.Our main role was to develop a MOBILE3TECH module to remove toxic pollutants from used industrial water to protect water treatment plants, increase water reuse and meet new regulations.My daily tasks included:∠ Study and evaluate the coupling of adsorption technology with carbonaceous materials and photochemical processes to improve water purification and promote the reuse of wastewater and treated water∠ Characterize and modify (chemically) carbon nanoporous materials∠ Characterize and identify multiple contaminants (pesticides, antibiotics..)∠ Design and manufacture an experimental prototype at the laboratory scale for water treatment∠ Edit and interpret the data∠ Present and valorize the results obtained

Belgium

The DOC2C’s project was an extensive research program from 2016 to 2019 four years to investigate the possibility of improved dissolved organic carbon (DOC) control and/or removal from source waters.This research was through a European Interreg @ Seas Program that is focused on the North Sea and the English Channel regions. This is known as the 2 Seas Area. Its overall objective is to develop an innovative, knowledge and research based, sustainable and inclusive 2 Seas area, where natural resources are protected and the green economy is promoted.Our main objective was to analyze the impact of the removal of organic matter on the formation of disinfection by-products in drinking water and verification of the performance of the pilot unit at DewaterGroep.My Daily tasks included:∠Analyze the impact of organic matter removal on the formation of disinfection by-products in drinking water and verify the performance of the pilot plant:∠ Collect, transport and prepare drinking water samples∠ Put in place the instruments and protocols necessary for carrying out the tests (calibration of laboratory equipment)∠ Analyze the total organic carbon concentration using a TOC meter∠ Measure iodide, iodate, bromide and bromate by HPLC-ICP-MS∠ Characterize extracted organic matter by HPSEC analysis∠ Determine the different types of Trihalomethanes and Haloacetic Acids by HS-GS-MS∠ Analyze and interpret the results obtained∠ Check the conformity of the results with European regulations.

Spain

Main Objective:Develop new analytical methods based on the use of nanomaterials in the fields of environment and agri-food using a portable Raman spectroscopyMy daily tasks included: • Prepare gold nanoparticles and characterize them by visible spectrophotometer-UV• Prepare a surface enhanced Raman scattering active hybrid (SERS) from gold nanoparticles and multi-walled carbon nanoparticles (MWCNTs)• Analyze samples using a portable Raman spectrometer• Detect and quantify sulfapyridine in tap water and in milk samples

Morocco

As custodians of the world’s largest reserves of phosphate – a vital element for all plant, animal and human life on Earth –OCP has a responsibility to operate as sustainably as possible. Their aim is to meet the increased demand for phosphate and reduce the environmental impact at the same time. And my internship at the OCP was focusing on this environmental aspect so my main responsibility wasthe optimization of the consumption of the enrobants.My daily tasks included:∠ Listed the types of enrobers used for each quality∠ Analyzed the specific consumption budget of the enrobants∠ Established a balance sheet analysis and proposed an action plan

Maroc

The recovery and valorization of the energy of the fumes of a boilerMy daily tasks included:∠ Calculate the boiler performance∠ Dimension an exchanger for recovering the energy of the fumes∠ Study the impact of the proposed solution on boiler performance∠ Study the economic impact of the proposed solution

Casablanca-Settat, Morocco

∠ Treat and analyze the water before discharge into the natural environment and check the conformityof the concentrations according to Moroccan regulations∠ Sort and check the different waste present in the industries∠ Verify and organize the safety data sheets (MSDS) of the various products present in the site

Entrepreneurship/Entrepreneurial Studies

Activities and Societies: Watson Institute is a reimagined model of education for next-generation innovators, leaders, and entrepreneurs..

Basecamp- Entrepreneurship, Innovation And Social Impact

Activities and Societies: Identify the main challenges facing the community, devise solutions for those challenges, develop a prototype.

Water Ressources Management And Policy, Water Management

The objective of this course is to develop an understanding of the problems related to water management. Firstly, this course will define.

Master'S Degree, Water Quality And Wastewater Treatment Management And Recycling Technology/Technician

Engineer'S Degree, Process, Energy And Environment

Activities and Societies: Member of the club Enactus Ensa Agadir, Member of the club Process

Pcsi-Psi