- Operate as the lead point of contact for any and all matters specific to your customers- Build and maintain strong, long-lasting customer relationships- Negotiate contracts and close agreements to maximize profit- Develop a trusted adviser relationship with key accounts, customer stakeholders and executive sponsors- Ensure the timely and successful delivery of our solutions according to customer needs and objectives- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)- Prepare reports on account status- Assist with high severity requests or issue escalations as needed- Target market: MENA