Asmahanne Ibrahim Email & Phone Number

London, Ontario, Canada

 Plans and manages all type of events, such as: weddings, bridal and baby showers, seasonal holidays, etc. Prepares business plan, ensuring all purchases, expenditures, sales and taxes are as planned. Makes flower arrangements for home décor, wedding center pieces, bouquets, boutonnieres, etc. Follow up on website, social media and photography assets are uploaded and maintained.

London, Ontario

 Managing and coordinating product donations, answering phone, website and mail-in enquires and order 3M baskets. Assisting 3Mgives team with clearing a huge backlog of inquiries. Communicating and follow up on behalf of 3Mgives with donors, clients, funding requests and partners. Tracking donations e.g. type, value, recipient, etc. and compile figures in an excel sheet. Analyzing and categorizing requests and report to 3Mgives team

London, On Canada

 Completed WIL registration forms by collecting clients’ information over the phone or by meeting with clients in person, and scheduled employment counselling sessions. Updated Web Tracker, an internal client management database, and intake MS Excel sheet with clients’ information; prepared statistical reports.

Abu Dhabi

 Proposed a strategic plan to centralize all event management activities related to Mubadala Group within MDC Business Management Services. Developed a plan for the call center and facility helpdesk to increase service quality, minimize the impact of incidents, and reduce operational cost. Conducted monthly, quarterly, and annual reports by presenting all financial aspects of the helpdesk and Facility Management department; proposed methods for cost reductions and improved business processes. Controlled and managed the client’s budget, ensuring all expenditures were as per approved service agreement.  Reduced operating costs by 10% by implementing a strategic plan for Office Support Services to increase efficiency and productivity, streamline operations, and improve inventory methods.  Managed the planning, implementation, and tracking of special projects; defined scope of work, performed risk management, developed schedule for project completion and determined the budget and resources required to successfully complete the project. Established centralized data library to ensure necessary documentation was easily accessible for business operations, controlling and governing the most pertinent records throughout the project life cycle. Increased customer satisfaction ratings by 95% as a result of process mapping departmental services relating to clients and service providers, developing Service Level Agreements, negotiating contracts, and defining clear scope of work for all parties. Managed department’s organizational structure for team of 45 members and 160 service staff across Mubadala Group; administered Human Resources activities such as conducting interviews, creating job descriptions, assessing performance, and organizing on-boarding and professional development sessions.

Abu Dhabi - Uae

 Prepared departmental annual business plan, controlled $4M operational budget, enhanced processes, improved efficiency and cut unnecessary costs creating a departmental savings of $200K. Conducted bi-weekly meetings with the CFO, and quarterly meetings with the CEO and all Chief Directors to discuss budget and strategy. Managed $19M fit-out project including office relocation, facility management, business center, catering services, security, and administration. Planned, coordinated, and executed several domestic and global corporate events and related contracts for conferences, meetings, educational workshops and seminars, exhibitions, and crisis management, adhering to budgetary requirements to deliver a savings of 20% or higher. Managed event operations as per requirements and budgetary constraints to ensure that the cost of the event remained under the pre-determined budget, including selecting a facility, contracting, pricing, transportation, accommodations, catering and audio/visual arrangements. Managed and built harmonious company culture for 25 office support staff by providing assignment opportunities and professional development, recognizing each member for their achievements.

Abu Dhabi - Uae

 Managed $16M office fit-out project including office planning, area selection, and interior design Effectively fit-out work spaces with consideration to health, safety, security, and ergonomic values; planned smooth office relocation while considering efficiency and employee morale. Managed the administrative assistants team in a Human Resources capacity; conducted interviews, determined workloads, evaluated performance, provided professional development opportunities, and organized annual leaves ensuring adequate staffing during holiday periods. Implemented policies and procedures to govern facility management, security, procurement, travel and petty cash; prepared and governed $4.5M departmental business plan and budget. Implemented procurement services, headquarter agreements and contracts; approved purchase requests and ensured compliance with procurement policy and alignment within the organization’s operational, financial, and allocated budget.

Abu Dhabi - Uae

 Managed the office of the Executive Director- Energy and Industry Assisted in preparing budget and business plans, creating correspondence and reports and documenting minutes of meetings; coordinated and executed all departmental events.

Abu Dhabi - Uae

Responsibilities same as the aforementioned, Mubadala Development Company

Office Administration Executive-Diploma, Office Administration Executive

Diploma (With Highest Honours), Florist/Floral Design, 95%