Asma Khabab Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Kualitatem is an independent TMMI Level 5 software testing and information security company dedicated to delivering flawless, high-quality applications. Responsibilities• Customer Relationship Management: Managed client expectations, identified needs, optimized process-es, and consistently enhanced service delivery quality.• Leadership & Team Management: Led a dynamic team of 30+ geographically placed IT professionals, ensuring seamless team collaboration, process efficiency, and exceptional quality delivery.• Financial & Budget Management: Managed project finances and budgets, strategically optimizing costs without compromising quality or customer satisfaction.• Quality Assurance & Process Improvement: Led pre-sales activities, optimized defect management pro-cesses, and enhanced test methodologies for superior product quality and efficiency.• Project Management Support: Collaborated closely with PMO to support strategic resource allocation, project coordination, and streamlined organizational processes.• Issue Tracking & Resolution: Monitored and resolved critical customer issues, ensuring prompt escala-tion and lasting long-term solutions through thorough root cause analysis.• Vendor Management & Technology Innovation: Managed vendor relationships and proactively ex-plored emerging technologies to enhance processes and optimize service delivery effectiveness.• Product Readiness & Verification: Conducted rigorous product tests and demos, certifying quality gates and ensuring full requirement coverage, compliance, and performance optimization.• Reporting & Strategic Analysis: Prepared insightful and data-driven reports for senior management, supporting informed decision-making and long-term strategic planning.• Learning & Development Leadership: Led the Learning and Development department, managing the Learning Management System (LMS), defining skill development roadmaps, and facilitating certifications and training programs to upskill team members.

Dubai, United Arab Emirates

Responsibilities- Handle diverse team of Quality Assurance specialists.- Assist continuous professional plans of QA team members.- Help in resource allocation and estimation efforts and delegate duties for routine activities.- Document and follow through issues determined for prompt resolution.- Assist QA environment team for quality and availability of QA test environment for each product.- Enhance QA methodology for test and defect management and tools supporting processes.- Maintain defect triage process and continuous defect review in software organization.- Track customer facing issues in customer support tracking tool.- Escalate unresolved issues for suitable customer support level.- Offer continuous improvement by assessing customer issues for root cause and future prevention.- Investigate and explore upcoming new technologies and suggest for enhancements.- Handle vendor relationships to deliver services.- Conduct test and demos and inspect to certify product readiness for quality gates.- Ensure and record requirements coverage by verification.

Dubai, United Arab Emirates

Syntechco focuses on people, innovation strategy, and quality custom cloud solutions. Founded by cloud enthusiasts in 2014, Syntechco is a cloud application development company, transforming customer's visions into beautiful intuitive mobile and web solutions that scale to support millions of users. Syntechco brings a fresh perspective to client's problems through agile design and development process that accelerates their time to market and ensures they launch the right product for the right people at the right time.Responsibilities -Design, develop, execute and maintain functional, regression and integration test cases and test plans for cross platform applications and increase functional test coverage in JIRA.-Develop and maintain testing framework for Salesforce CRM applications.-Writing apex unit test classes for apex classes, triggers, web services & use startTest, stopTest & setMock test methods.-Use test annotations isTest, testSetup & write test classes for web services by implementing WebServiceMock interface.-Communicate with the team on bug triage, perform defect management, and work with the development team to verify defect fixes through release cycle.-Leads, guides & mentors the analysis, design, implementation & execution of the test cases, test procedures into suites.-Ensures proper configuration management of data and tools used for testing, & traceability of the test to the test basis.- Providing support for UAT.-Make high-quality User Manuals/Help Files using GITBOOK that meets standards, is appropriate and easy to use.

Dubai, Uae

Founded in 1997 and headquartered in the Middle East, Dubai, SIME has established itself a complete geospatial solutions provider, always offering the latest in imagery-related services including Google based solutions.ResponsibilitiesFrom defining the test Strategy to conducting and documenting all the aspects of testing I ensure that the client gets desired output from every s/w release. - Review requirements, specifications and technical design documents to provide timely and meaningful feedback.-Assist the Project Manager in designing & developing the Project Plan using MS Project & UML diagrams using MS VISIO.-Create detailed, comprehensive and well-structured test plans and test cases using JIRA/TFS for Manual Testing.-Estimate, prioritize, plan and coordinate testing activities for Oracle ERP, web & mobile geospatial bilingual (English and Arabic) applications.-Design, develop and execute Automation Testing scripts using SELENIUM for Web and APPIUM for Mobile applications.-Identify, record, document thoroughly and track bugs in JIRA/TFS.-Perform Load/Performance/Stress/Functional testing of SUT and thorough regression testing when bugs are resolved.-Perform Web Service testing using SOAPUI.-Perform, develop and apply testing processes for new and existing products to meet client needs.-Liaise with internal teams (e.g. developers and product managers) to identify system requirements-Monitor debugging process results.-Investigate the causes of non-conforming software and train users to implement solutions.-Track quality assurance metrics, like defect densities and open defect counts.- Develop the UAT run book and perform retesting and regression testing of defects found during UAT.-Stay up-to-date with new testing tools and test strategies.

Sydney, Australia

www.cakesnroses.com is an online flower and cake store that delivers flowers and cakes all over the world. Responsibilities• Check site content and systems regularly to ensure that they are working properly. • Monitor site metrics, such as time for Web pages to load, total numbers of site visitors, and visitors by product or page• Create campaigns that improve search engine rankings, increase traffic to the site and strengthen customer loyalty• Design marketing advertising material such as brochures, banners etc

Lahore, Punjab, Pakistan

KalSoft (Pvt) Ltd. ,ISO 9001:2000 certified and Microsoft Gold Certified Partner, is a complete IT solution provider with a strong emphasis on understanding the exact requirements of its customers and providing them with the "best fit" IT solution that not only caters to their current environment but are also designed to handle future enhancements. Responsibilities• Writing test plans, building test cases, develop test scenarios and providing support for UAT. • Testing data sets based on system requirements using Mercury Test Director. • Performing Manual Systems Acceptance Tests. • Applying approved technical approaches to ensure that applications are evaluated in an analytical and systematic manner.

Lahore, Punjab, Pakistan

LACAS is an educational institution in Pakistan recognized by the University of Cambridge, UK.Responsibilities • Identifying, implementing and administrating computer based educational software. • Assisting various faculty members in using multimedia tools for better administration of their day to day lectures. • Assisting in administrating Cambridge A level computing course, in particular, aspects relating to programming and development of database oriented projects using Visual Basic and MS Access. • Management of main Computer Lab in terms of software installation, management and trouble shooting. • Managing a complex network of computers and peripherals designed using star topology. • Closely associated with design, development and maintenance of an integrated application pertaining to students and employee management built by using Visual Basic, Oracle and Crystal reports. • Responsible for producing artwork from layout to completion for insertion in newspaper, magazines, trade journals and other print media, as well as collateral materials such as posters, flyers, and brochures for events

Bachelor Of Science (Bs), Computer Software Engineering

Activities and Societies: • Participated in SOFTEC 99-02 at Fast-NU. Major Achievements in Ai & Neural Networks Software Engineering.

Trailhead Double Star Ranger, Salescloud/Servicecloud/Developer Platform1/Tableau Crm/Einstein Analytics/Business Analytics, 200 Badges 201000+ Points 25 Trails

Activities and Societies: CRM APEX APP LOGIC REPORTING VISUALFORCE CHATTER DATA MANAGEMENT MOBILE INTEGRATION DATABASE LIGHTNING APP.

Diploma Design Centre Enmore, Sydney Australia, Interactive Digital Media, Distinction

Activities and Societies: Active Member of Distortion Eleven - End of year Exhibition Major Achievements in 2D & 3D Animation Web.