• Created use cases for different test scenarios.• Performed manual testing to identify bugs in software features and report them using Azure Boards.• Developed automated tests in Microsoft PlayWright to test standard features of different product components.• Conducted daily standup meetings with the development team.• Collaborated with the development team to design and implement test strategies.

• Participated in team meetings to plan biweekly sprints based on requirements from the business.• Performed manual testing to identify bugs and report them using Azure Boards.• Written unit tests for different software modules.• Conducted daily standup meetings with the development team.• Documented project requirements and product features

• Provided information to clients over the telephone in response to their enquiries.• Opened, monitored and closed task tickets on client requests and issues• Explained various products and services provided by Peloton.• Researched possible responses or solutions using a variety of internal and external information sources and made decisions balancing the client’s request and business interests.• Resolved client issues and requests, including payment refunds and compensations for service failure or delays.