Soprano is a leading provider of Communications Platform as a Service (CPaaS) including conversational AI to thousands of organizations in various markets, industries, and product categories globally. Soprano develops custom solutions to lead digital transformations in Finance, Healthcare, Logistics, Retail, Education, and Government. Key accomplishments include:o Strategic partner to Soprano cross-functional leaders to help set and execute the Customer Success strategy to drive revenue growth / decrease churn (through retention and expansion) and productivity and operational effectiveness.o Successfully executing GTM strategy to drive revenue growth (through acquisition, expansion, and retention) and productivity and operational effectiveness.o Experience in Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information, Developing Standards, Service Excellence

I successfully led the development and management of an alliance with AT&T, resulting in a 60% increase in revenue through target account selling and consultative sales techniques. By implementing Force Management and Challenger methodologies, I was able to increase our win rate and facilitate collaboration with cross-functional stakeholders. Additionally, I led regional sales team alignment and partner practice development, which led to a 40% growth in existing acquisitions.

Built, led, and developed a team of talented product marketers who support a growing set of SaaS products, verticals, partners, services, and Cybersecurity portfolios.o Proven track record in leading releases and new product launches across a portfolio of solutions, segments, and verticalso Served as a subject matter expert who represents Responsive at industry events and interfaces with analysts. o Conceptualized and utilized integrated multi-touch digital marketing campaigns, advertising, webpage communications, and live events that drive revenue. o Developed a go-to-market plan and executed strategic Partner Relationship Management with IBM, Microsoft, AWS, DellEMC, VMware, MobileIron, Samsung, Box, and SAP, achieving year-over-year growth targets.

Headed customer acquisition channel strategy and completed data analytics to increase sales revenue. Identified and applied enhancements to CRM for national sales team and created user-friendly tools to support customer success management forecasting, prospecting tools, and business KPI’s.o Designed a comprehensive dashboard for forecasting, pipeline management, probability of enterprise sales success, and how to improve through targeted negotiations and closing the loop.o Instituted consultative selling methods, resulting in a 50% closing rate by enabling sales teams to evaluate opportunities for new business revenue/organic account growth and engage in more effective negotiations.o Amplified attained revenue for value-added services by incorporating a modeling program to provide critical customer insights.

Developed and led a high-performance team aligned with AT&T culture focused on delivering measurable results and business outcomes for the enterprise sales and service organization. Based on knowledge and insight gained from involvement with product teams, support delivery organization in forecasting resource needs to support the business.o Experienced in taking sophisticated ideas and simplifying them into clear solutions that drive business outcomes, resulting in a 50% closing rate by enabling sales teams to evaluate opportunities for new business revenue/organic account growth and engage in more effective negotiations.o Utilized Salesforce CRM for forecasting, pipeline management, probability of enterprise sales success, and how to improve through targeted negotiations and closing the loop.o Amplified attained revenue for value-added services by incorporating a modeling program to provide critical customer insights.