- Conduct in-depth analysis and interpretation of extensive datasets derived from diverse digital marketing channels, including social media platforms such as Facebook and Instagram, email, Google Ads, and various advertising platforms.- Manage and optimize social media campaigns through Meta Ads Manager, leveraging data-driven insights to enhance targeting, improve engagement, and maximize ROI.- Generate comprehensive reports and visually impactful dashboards to effectively communicate data findings and insights to stakeholders, account managers, and senior executives, informing strategic marketing decisions.- Perform ad-hoc data analyses to address specific business queries and investigate anomalies in performance metrics related to social media campaigns, contributing to a more targeted and efficient marketing strategy.- Oversee data quality and accuracy, proactively identifying and resolving data integration and reporting issues to maintain the integrity of marketing analytics- Utilize statistical techniques and predictive modeling to forecast business outcomes, identify growth opportunities, and contribute to the development of targeted marketing initiatives across social media platforms.- Assist in client presentations and pitches by delivering compelling, data-driven insights and actionable recommendations, showcasing the impact of marketing strategies, including social media campaigns.

- Delivered exceptional customer support via live chat, effectively resolving customer inquiries and issues while maintaining a high level of professionalism.- Utilized active listening skills and empathy to understand customer needs and concerns, ensuring a positive customer experience in line with Vodafone's policies and procedures.- Demonstrated strong communication skills to articulate complex information regarding Vodafone products and services, fostering customer satisfaction and loyalty.- Consistently met and exceeded individual and team performance targets, including quality, productivity, and customer satisfaction metrics.- Collaborated with cross-functional teams to address escalated customer issues, ensuring swift resolution and maintaining customer satisfaction.- Actively identified and pursued upselling and cross-selling opportunities, contributing to increased revenue and customer loyalty.- Generated and maintained detailed records of sales interactions and transactions, contributing to accurate reporting and analysis of sales performance.

• Read and interpreted blueprints and engineering drawings to understand the dimensions and tolerances of the parts that needed to be produced. • Set up and adjusted CNC machines, ensuring they were properly aligned and the tools were the correct size and type for the job.• Programmed CNC Lathe and Milling machines using Mastercam, creating the instructions that the machines would follow to produce the parts.• Operated CNC machines to produce precision metal parts, following blueprints and engineering drawings.• Assembled machined metal parts and subassemblies using manual and power tools, ensuring proper fitting and alignment.• Verified dimensions of products as given in engineering drawings for accuracy and conformance to specifications using precision measuring instruments such as micrometres, verniers, callipers, height gauges, depth gauges, optical comparators, and shadow graphs.• Maintained, repaired, and calibrated precision measuring instruments such as dial indicators, fixed gauges, height gauges, and other measuring devices.• Reported deviations from specifications and tolerances to the person in charge.• Completed and maintained inspection reports.