Troubleshooting technical issues, providing remote support, documentation, Hardware management, incident management ,• Providing technical assistance and troubleshooting to end users.• Proficiency in various operating systems, such as Windows 7, 10, 11, macOS.• Installing and configuring software applications.• Diagnosing and resolving network connectivity issues, LAN, WAN, DNS, DHCP.• Managing user accounts, permissions, and groups with Active Directory.• Microsoft 365… Show more Troubleshooting technical issues, providing remote support, documentation, Hardware management, incident management ,• Providing technical assistance and troubleshooting to end users.• Proficiency in various operating systems, such as Windows 7, 10, 11, macOS.• Installing and configuring software applications.• Diagnosing and resolving network connectivity issues, LAN, WAN, DNS, DHCP.• Managing user accounts, permissions, and groups with Active Directory.• Microsoft 365 portal, Azure AD, User, Groups, Licence management• Assisting users remotely using remote desktop tools, Anydesk, Team Viewer.• Working with ticketing systems to log, track and resolve user requests.• Assisting with mobile device setup, configuration, and troubleshooting.• Familiarity with scripting languages like PowerShell, Command Prompt for automation tasks.• Understanding and working with virtualization platforms such Hyper-V, Windows Server 2019, 2022• Implementing and managing backup solutions and recovery processes with Windows systems.• Knowledge of basic security practices and protocols to address potential vulnerabilities.• Understanding IT service management principles and processes outlined in ITIL. Show less