Subject Matter Expert and Process Trainer for live chat support. Trained people on live chat support as well as email support. Worked with client billing, complaint handling, identification of invoice discrepancies and re-bill accordingly.Creation of credit notes and helping clients to set up installment payment methods. E-billing set up for the client's.Worked in Oracle CCB which transformed to C2M. Worked with MDM tool for updating meter reads for billing.Assisted in complaint handling. Worked in high priority clients for large business

Worked in an Utility Project. Handled customer databases, worked on client billing, clients account management, solving client queries, credit notes, e-billing, maintaining the client's online portal, and assisting clients to access the portal.