Solution Intelligence Manager
CurrentData Monetization for Customer Service Dept of Auto Finance company- Data Solution and Automation: Streamlined reporting process by consolidating existing fragmented reports, identifying critical KPIs and designing SQL procedures for automated and efficient data loading in Tableau dashboards - Project Ownership & Delivery: Created agile project plans, maintained project progress with PMO, and resolved impediments through proactive client and team engagement - Delivering Actionable insights: Designed Tableau dashboard wireframes to enable data-driven decision-making across all customer levels, from executives to operational teams.Control Automation for Monitoring Platform- Data Gathering and Process Understanding: Led discussions with 5 process owners to understand their workflows and identify opportunities for automation- Optimized monitoring process: Transformed monitoring from limited sample checks to comprehensive, full population coverage, improving frequency from monthly reviews to daily tracking.- Team Leadership and Communication: Managed a team of 3 people to develop SQL procedures for automation and monitor progress to ensure alignment with project goals