Alexandra Chanel Smith Email & Phone Number

Raleigh, Nc, Us

Raleigh, North Carolina, United States

- Promoted to Senior Product Analysis & Design Specialist after displaying focused and dedicated work ethic in previous Senior Product Analyst and Client Success Roles, successfully supporting 30+ clients- Leading a team of 12 to develop, test, and deliver over 30 enhancements over an 8 month period- Implemented new workflows to reduce production support by 20%- Orchestrated all phases of product development – requirements gathering, analysis and design, testing and releasing

Raleigh, North Carolina

Raleigh-Durham, North Carolina Area

- Investigating the necessary requirements, analyzing current implementations, and supplying the necessary information in order to complete projects- Working with the Product Owner and Scrum Teams to efficiently orchestrate, develop, and deliver updates to the applications, by considering client enhancements, solutions for current product deficiencies, and innovations in the FinTech Industry, to keep us on par with competition.- Applying Agile Methodology to my work, including composing User Stories, reporting and creating Bugs, and validating and testing newly developed functionalities to ensure the success of our Products.

Raleigh-Durham, North Carolina Area

Raleigh-Durham, North Carolina Area

- Introduced and upgraded training documentation on the Directed Shares Program and Client Success Processes, to assist with knowledge transfer. - Delivered excellent customer support for our numerous products, including walking users through the workflows, researching technical problems, and addressing client issues with solution-based reasoning.- Cultivated group communication skills within a larger corporate scope and learned how to work cohesively and effectively across multiple teams, including Account Managers, the Product Build team, and points of product integration.- Acted as primary point of contact for our Direct Shares Program support team, which included compiling documents and reports for our clients, attending weekly meetings with account managers and clients, and working with various groups to ensure successful initial public offerings

Chapel Hill, North Carolina

- Aided administrative services coordinator with various tasks in the office - Promoted to intern, from volunteer, after demonstrating laser focus, flexibility, and quickness in every task that I was given- Spearheaded a centralized database of all historical news media on the Center, by combing through the Center’s archives, searching for articles and feature pieces across multiple publications, and compiling them for the Center to reference.- Assisted with the execution of the 40th annual OCRCC auction, by soliciting donations, checking in guests, and aiding them with their purchases- Helped organize materials for the various programs, such as the SafeTouch Program

Raleigh-Durham, North Carolina Area

- Aided administrative assistant with day-to-day tasks, such as mail distribution, filing paperwork, and running errands- Filled the Administrative Assistant role when the Assistant was out of office- Organized accounts payable and expense report summaries for business manager.- Arranged records of show settlements for the company.- Directly assisted with preparing weekly reports to be sent to the corporate offices.

Chapel Hill, Nc

- Helped recruit students for the Disney College Program - Planned Disney-oriented events - Organized information sessions - Acted as a resource for all things Disney

Orlando, Florida Area

- Facilitated 15+ different food vending locations- Encouraged creative story telling skills and further fostered interpersonal communication skills, through conversations with guests from over 20 countries- Organized and balanced daily intake for vending locations, totaling more than $5,000+- Calculated needs for the location based on several parameters: guest feedback, park population for the day, weather considerations, and location of the vending kiosk

Rocky Mount, North Carolina Area

Rocky Mount, North Carolina Area

- Restocked and managed inventory- Provided excellent customer support by addressing customer issues, assisting with any questions, and staying up-to-date on current trends- Maintained proper register amount, handled cash and credit transactions, and performed bank deposits at the end of the night

Rocky Mount, North Carolina Area

Bachelor'S Degree, Organizational Communication, General, 3.357

Activities and Societies: Sigma Alpha Lambda, College Republicans, UNC Gun and Rifle Club, Student Government

High School Diploma

Activities and Societies: Varsity Soccer, Varsity Tennis, DECA Club, BETA club, French Club, FCA, Senior Class Vice President