A. Scott Mungin, Mba Email & Phone Number

Memphis Metropolitan Area

• Participate in system deployment projects for established service area, by delivering installation, startup and/or commissioning support services.• Provide onsite support by assisting in fault isolation of electro-mechanical systems.• Identifies necessary parts to resolve customer equipment failures.• Respond onsite to dispatches, within required timeframe as specified in customer service level agreements (SLAs), for scheduled and unscheduled services… Show more • Participate in system deployment projects for established service area, by delivering installation, startup and/or commissioning support services.• Provide onsite support by assisting in fault isolation of electro-mechanical systems.• Identifies necessary parts to resolve customer equipment failures.• Respond onsite to dispatches, within required timeframe as specified in customer service level agreements (SLAs), for scheduled and unscheduled services requests.• Serve the department by participating in the development of service bulletins, procedures, process improvements and other collateral duties as required.• Maintain accurate customer service records and reports within the Case Management System/CRM.• Contribute to the creation of Knowledge Articles and other technical-related documentation.• Serve as a resource to sales personnel for assigned service area.• Recommend improvements to manuals, operational processes and procedures as needed.• Contribute to training course content development and provide training to customers and other field service personnel, as required.• Maintain knowledge of new products.• Other duties as assigned Show less

Memphis Metropolitan Area

• Validated processes in relation to the systems used by the field teams, while supporting initiatives to innovate and implement automated solutions to drive operations excellence in the transportation space. • Took ownership of all existing systems and technologies that are part of Transportation Operations Management (TOM) gate and yard operations as well as approved systems that have not yet been implemented at personally supported sites.• Provided technical support on tools such as… Show more • Validated processes in relation to the systems used by the field teams, while supporting initiatives to innovate and implement automated solutions to drive operations excellence in the transportation space. • Took ownership of all existing systems and technologies that are part of Transportation Operations Management (TOM) gate and yard operations as well as approved systems that have not yet been implemented at personally supported sites.• Provided technical support on tools such as Automatic License Plate Reader, Smart Drive, and Remote Gate Management for TOM operations.• Piloted test updates to exiting tools and implementation of new hardware, software, cameras, and additional equipment.• Assisted in keeping the MEM, LIT, and JAN nodes over 98% defect free.• Served as the Technology Integration and Execution team’s primary subject matter expert for Automatic License Plate Reader system computers and VLAN Connectivity in North America.• Aligned with the operations team to understand the tools and systems that are not working correctly and remedied as appropriate.• Deep dived and identified process improvement opportunities in using the yard and gate technology effectively to help the TOM team be more efficient and reduce process time.• Managed and communicated system performance issues. Show less

Memphis Metropolitan Area

• Allocated, maintained, and troubleshot IT equipment used in Amazon Operations facilities. • Handled support requests and procedures across the network. • Assisted in training new hires. • Continuously learned new technologies. • Supported customers from multiple buildings in the area.

Greater Memphis Area

• Configured and installed Windows workstations operating systems in response to the demands of a complex network design.• Worked with vendors to resolve hardware, software, and operating system issues; researched and tested possible solutions and implemented solutions.• Installed and assisted medical and administrative personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and scanners.• Responded to client inquiries concerning… Show more • Configured and installed Windows workstations operating systems in response to the demands of a complex network design.• Worked with vendors to resolve hardware, software, and operating system issues; researched and tested possible solutions and implemented solutions.• Installed and assisted medical and administrative personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and scanners.• Responded to client inquiries concerning systems operation and diagnosed system hardware, software, and operator problems.• Instructed users in use of equipment and software.• Maintained, updated, and deployed point of sale equipment.• Provided updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.• Assisted clients in connecting to corporate wired/wireless network.• Maintained service records of work performed. Show less

Greater Memphis Area

Responsible for providing network, operations, and end-user Support; deploying and troubleshooting PC hardware and peripherals, mobile devices, and network printers as well as imaging and troubleshooting Microsoft Windows (7/10) workstations, laptops, and tablets.• Supported 6 UPS small package extended centers, 2 UPS freight facilities, and dozens of UPS customer sites over a 15,000 square mile area of Northern Mississippi.• Coordinated the implementation and cutover of Metro-E fiber… Show more Responsible for providing network, operations, and end-user Support; deploying and troubleshooting PC hardware and peripherals, mobile devices, and network printers as well as imaging and troubleshooting Microsoft Windows (7/10) workstations, laptops, and tablets.• Supported 6 UPS small package extended centers, 2 UPS freight facilities, and dozens of UPS customer sites over a 15,000 square mile area of Northern Mississippi.• Coordinated the implementation and cutover of Metro-E fiber optic internet service at five small package extended centers and one freight site.• Routinely deployed, configured, and integrated UPS World Ship systems.• Lead the TSG lab project resulting in the creation of a space that doubled our capacity to image PCs and increased equipment and material storage capacity by 50% • Implemented solutions during the cornerstone PC lab project doubling the number of PCs available to train new hires.• Lead projects to identify unused/unnecessary network drops in IDFs B, C, and D minimizing the number of switches needed and resulting in the removal of unnecessary cabling and an increase in network security. Show less

Greater Memphis Area

Responsible for providing network, operations, and end-user Support; deploying and troubleshooting PC hardware and peripherals, mobile devices, and network printers as well as imaging and troubleshooting Microsoft Windows (7/10) workstations, laptops, and tablets.

Greater Memphis Area

Responsible for diagnosing and repairing IBM/Lenovo notebook and tablet PC's.

I ordered, stocked, and issued repair parts, clothing and general supplies. I maintained financial records and accounting systems, and maintained inventory databases for material stocked in shore based warehouses and ship storerooms. I performed facility and equipment maintenance essential to ensuring the safety of the over 5000 crew members and aviation squadron members attached to the USS Harry S. Truman. While assigned to the Truman I also managed the training, attendance, and mentoring… Show more I ordered, stocked, and issued repair parts, clothing and general supplies. I maintained financial records and accounting systems, and maintained inventory databases for material stocked in shore based warehouses and ship storerooms. I performed facility and equipment maintenance essential to ensuring the safety of the over 5000 crew members and aviation squadron members attached to the USS Harry S. Truman. While assigned to the Truman I also managed the training, attendance, and mentoring programs for my assigned group. I also performed personnel and inventory management as the evening manager of the command store at Fleet Readiness Center Mid-Atlantic: Norfolk.Oversaw daily operations, and maintained mission readiness for 10 sailors through constant training and process improvement initiatives. • Managed and maintained facilities as part of the Navy-wide maintenance material management system. • Oversaw inventory and office supply purchases.• Managed day-to-day development issues.• Coordinated ongoing technical training and personal development classes.• Created, organized and edited training manuals, multimedia visual aids and other educational materials. Show less

Franklin, Tn

Responsible for providing network, and desktop support; deploying and troubleshooting PC hardware and peripherals, mobile devices, and network printers.o Provided phone, in-person, and remote based help desk support.o Repaired, updated, maintained, and optimized desktop and laptop computerso Set up PC hardware and peripherals.o Configured software.o Removed Viruses, spyware and other malicious programs, code, and scripts

Responsible, as part of a team of 8, serving over 8600 end users (k-12 students, faculty, staff, and administrators)• Assisted in a $9.4 million project to update the network infrastructure of the Forest Hills Local School District and migrate over 4500 Laptops, Desktops, Tablets and servers from a Novell environment to a Microsoft Active Directory environment.o Provided break/fix support via phone, remotely, and in person.o Provided support for Novell, Active Directory, and… Show more Responsible, as part of a team of 8, serving over 8600 end users (k-12 students, faculty, staff, and administrators)• Assisted in a $9.4 million project to update the network infrastructure of the Forest Hills Local School District and migrate over 4500 Laptops, Desktops, Tablets and servers from a Novell environment to a Microsoft Active Directory environment.o Provided break/fix support via phone, remotely, and in person.o Provided support for Novell, Active Directory, and Exchange accounts.o Performed maintenance, and optimization of workstations, laptop computers, netbooks, printers and networks.o Routinely imaged, configured and deployed PC’s and peripherals as part of a district wide conversion from Novell to Active directory. o Removed Viruses, spyware and other malicious programs, code, and scripts. Show less

• Responsible for providing phone and remote based helpdesk support.o Repaired, updated, maintained, and optimized desktop and laptop computers o Configured networks. o Set up PC hardware and peripherals.o Configured software.o Removed Viruses, spyware and other malicious programs, code, and scripts.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Degree completed on 12/16/2016.

Bachelor'S Degree, Liberal Arts With Concentrations In Admin/Mgmt Studies And Economics

Business Administration And Management, General And Economics

Activities and Societies: Rho Pi Alpha, Tuskegee University Golden Voices Concert Choir, Residence Program Adviser.