• Founded the IT organization, transitioning responsibilities from the CTO to establish andlead a dedicated department, thereby structuring and defining IT operations within thecompany.• Spearheaded the strategic migration from direct purchasing with Apple to establishing aprocurement partnership with CDW, enhancing operational efficiency and achieving a costreduction of approximately $300 per machine.• Led the overhaul of MDM deployment from an incomplete Rippling setup to acomprehensive Kandji deployment, enhancing device security and compliance.• Streamlined employee onboarding process, enhancing efficiency and user experience.• Optimized off-boarding procedures to ensure a smooth transition and maintain securitystandards.• Developed and implemented a ticketing system tailored for the IT department, enhancingissue tracking and resolution efficiency and engineered automations within that ticketingsystem to optimize operations, accommodating a one-person team.• Led the IT setup for a new NYC office, including network negotiations, AV buildout, anddesk configuration, ensuring operational excellence and seamless functionality.• Managed daily IT support tasks for end users, ensuring efficient resolution of issues andhigh user satisfaction

• Helped Stripe scale from 384 employees to 8000 employees• Maintained business continuity during the COVID-19 Pandemic• Maintain cross functional partnerships with many high profile teams: Security, Leadership,People Ops, etc.• Helped to lead a team of 11 Help Desk members assisting 7400 Stripes• Founding member of the Stripe AV Team• Ran AV Operations and events from small team meetings to company wide bi weekly meetings• Strong emphasis on documentation creation with an emphasis on ease of use for the end user.• Researched and achieved Apple Authorized Service Provider status for Stripe• Deployed Apple Diagnostics in SF• Built custom maps of office locations for easy navigation in Slack.• Acted as main point of contact for Executive IT Support• Administrator multiple SaaS and Applications (GSuite, Zoom, Slack, MS Office, JIRA, GitHub, JAMF, etc.)• Oversaw Hardware procurement• Responsible for vetting, deploying and administering software at Stripe(GSuite, Zoom, Slack, MS Office)• Over saw employee offboards for audit compliance

• Helped Stripe scale from 384 employees to 7400 employees• Maintained business continuity during the COVID-19 Pandemic• Maintain cross functional partnerships with many high profile teams: Security, Leadership,People Ops, etc.• Helped to lead a team of 11 Help Desk members assisting 7400 Stripes• Founding member of the Stripe AV Team• Ran AV Operations and events from small team meetings to company wide bi weekly meetings• Strong emphasis on documentation creation with an emphasis on ease of use for the end user.• Researched and achieved Apple Authorized Service Provider status for Stripe• Deployed Apple Diagnostics in SF• Built custom maps of office locations for easy navigation in Slack.• Acted as main point of contact for Executive IT Support• Administrator multiple SaaS and Applications (GSuite, Zoom, Slack, MS Office, JIRA, GitHub, JAMF, etc.)• Oversaw Hardware procurement• Responsible for vetting, deploying and administering software at Stripe(GSuite, Zoom, Slack, MS Office)• Over saw employee offboards for audit compliance

● Procure 700+ units of hardware for asset management and deployment quarterly.● Communicate with Project Coordinators, Product Managers, Engineers with up to date
 information regarding asset procurement status. 
● Perform weekly audits of hardware lab. 
● Document daily worklog performed using Google’s internal ticketing system. 
● Diagnose and repair technical issues in a customer facing environment. 
● Maintain hardware and software upgrades on end-user devices. 
● Produce a weekly status report documenting project health and progress.

Evaluated 3rd party apps based on public guidelines and policiesProvided feedback to software developers when appropriateProvided suggestions to management on methods to improve business practices.Helped pilot new policies and initiativesConsistently performed above standards with regards to workload

**One Month Contract**Responsible for New Hire equipment deploys during month of AprilAssisted with imaging and provisioning of Windows computers with LANDeskAssisted with imaging and provisioning of Macintosh computers with Casper ImagingHelped maintain standards of organization in Stockroom’

•Evidence handling and Chain of Custody documentation•Processing, searching and culling large sets of data•Assisted in the development and testing of new software•Assisted with eDiscovery process and collection of documents for legal cases•Responsible for extremely confidential client’s corporate data

• Assisted customers with solving in-depth Mac OS X software issues and hardware issues.• Conducted in-depth repairs on all levels of Apple hardware• Number One Mac Genius in assisting customers for the 2008-2010 years• Certified Mac Professional in Mac OS X Hardware• Certified Mac Professional in Mac OS X Snow Leopard • Worked the Apple WWDC 2010 event in San Francisco with a staff of 20 people

Helped Prospective Car Buyers determine which car best suited their needs and desires.

•Ensured that guests of the resort had a seamless experience while on vacation.•Daily duties included: Assisting guests with luggage, delivering mail and packages, and basic engineering assistance. •Experience in VIP relations and guest confidentiality.

Responsibilities:•Cashier duties involved checking out customer at the register and ensuring customer had an enjoyable visit •Media Specialist duties involved assisting customers in locating CD’s, DVD’s, and video games. Helped with making recommendations based on customers current selection.•Digital Camera Specialist duties involved determining the best camera/camcorder for customers needs based on questions and interaction. Achievements: •Created a surround sound demonstration for the Xbox 360 that was deployed to all Best Buy storescompany wide. •Orchestrated a costume event promoting the DVD release for Star Wars Episode III that resulted in a 200% increase in foot traffic and being number one is sales company wide