Miguel Sosa Email & Phone Number

Bangalore, Karnataka, In

Bangalore, Karnataka, In

Cupertino, California, Us

St Louis, Mo 63141, Mo, Us

Supporting Business Process Management (BPM) production applications using different combinations of tools, techniques and process. As a responsible team member is entrusted to review daily performance metrics, support high severity incident calls (1 and 2), provide round the clock On-Call support, engage in client team meetings and engaging with the team to support communication needs for geographically dispersed team. Proactively researched on BPM PDN, for triaging, while using tools like Putty, Dynatrace, AES, NMON Reports, DB Visualizer, etc.• Provide triage support with System Admin Requests, analyze data to identify application code and infrastructure issues, perform deployment activities, and support Performance Testing.• Research BPM Application generated SOAP Requests and Responses and communicate with Web Service Team to resolve issues.• Analyze SQL issues using Dynatrace to monitor execution failures and performance.• Sharpened experience on IBM AIX commands for researching CPU, disk space, or memory issues on multiple Production servers, and engage team with findings for possible solutions.• Helped achieve efficiency by implementing Shell scripts to eliminate manual effort of cache cleanup in multiple servers.• Triage, resolve and provide root cause analysis for Production Incidents within stringent SLA deadlines. • Troubleshot memory performance issues using Dynatrace, UNIX AIX, and Eclipse Memory Analyzer to identify root cause.

Dublin 2, Ie

• Completed entire development life cycle for Department of Development Disabilities (DoDD) real time interface based in Java and SOAP. • Created proper XML Schema, WSDL, and Java Back End implementation based on client requirements.• Completed entire development life cycle for state client batch interfaces such as Enrollment Database (EDB), Medicare Modernization Act (MMA), and Third Party Liability (TPL) interfaces using flat files for the required client data. • Completed the implementation based on Java using JDBC for data retrieval and updates.• Integrated with Data Architecture Team to review and provide feedback for DBCR's related to DDL and DML statements created by other teams within the project. • Provided support for Maintenance and Operations Team (M&O) to investigate and provide Root Cause Analysis (RCA) for production Incidents that needed a fast resolution to the problem. Used tools such as putty and WinSCP to find logs failure information.• Used Rational Team Concert (RTC) to create, undo, share, update, review, suspend, resume, and patch code.• Implemented the application using Agile methodologies – Sprint & scrums.• Interacted with Business Analyst to follow client created Functional Design Documents and create a Technical Design Documents. • Translated business requirements into system interface design.• Used Spring IoC to couple different layers of application such as web, business and DAO layers.• Integrated soapUI Tool for testing both web service applications (ACSSP and KEES) and used debugging to verify data is process as designed.• Participated in the full development life cycle for ACSSP application using Java, Spring Portlet MVC, Hibernate, and SOAP service.• Used Git/GitHub as version control software to manage the source code and to keep track of changes to files which is fast and light weight system.

Bachelor’S Degree, Computer Science

Associate Of Science (As), Computer Science