Arlenny Andrea Soteldo Terán personal email
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I am a professional with over 10 years of experience in Computer Engineering and Information Systems Management, with a specialized focus on Small and Medium Enterprises (SME) Management, E-commerce, Digital Marketing, and Growth Marketing. Throughout my career, I have worked across various industries, including technology (IT), construction, consumer goods, and more, leading key projects that have driven operational efficiency and organizational growth.In my current role as COO at ClickFono, I have been responsible for developing and implementing lead generation strategies, leading negotiations with major accounts, and ensuring that our software services meet high service level standards. My focus is on aligning all areas of the company to maximize profitability and efficiency, which has resulted in sustained growth and a significant year-over-year increase in operational results.In addition to my operational management skills, I have strong technical expertise in networks and systems, web development, and Tier 1, 2, and 3 technical support. I am proficient with tools such as Trello, Zoho Desk, Dynamics 365, HelpScout, and HubSpot, and have a deep knowledge of programming languages and technologies including C++, CSS, HTML, Java, MySQL, PHP, and TCP/IP.My passion lies at the intersection of technology and business, where I can leverage my technical and management skills to solve complex problems, optimize processes, and create added value for clients and organizations. I am constantly motivated to learn and adapt to new technologies and market trends, always seeking innovative ways to enhance the services and products we offer. Recently, I expanded my knowledge by training in generative artificial intelligence, which allows me to explore new frontiers in automation and service personalization.I am always open to new collaboration opportunities and would love to connect with other professionals who share my passion for technology and business management. If you are interested in discussing how we can collaborate, feel free to contact me.
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Clickfono.ComClickfono.ComSantiago, Cl
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Consultor De OperacionesClickfono.Com Sep 2024 - PresentChile
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Chief Operating OfficerClickfono.Com May 2019 - Sep 2024ChileAs a key figure in Medularis holding, managing ClickFono® and Blindado®, I lead the charge in advancing Click-to-call and web-telephone technologies across Latin America. Our commitment to enhancing operational efficiency through innovative software is recognized by top banks, retailers, insurance companies, and government sectors, underscoring our transformative impact on organizational communication.In my role, which includes serving as the Legal Representative, my responsibilities span:Innovating in Lead Generation strategies.Spearheading major partnerships and implementations with leading enterprises.Guaranteeing exceptional service levels for our software solutions.Driving growth and pioneering new business avenues.Leading a dedicated team of 10-17 towards our shared vision.Managing financial and operational aspects with precision.Providing comprehensive oversight across R&D, Support, Administration, HR, and Legal to ensure organizational harmony.My focus is on aligning every part of the organization to work efficiently towards our yearly objectives. This strategy not only solidifies our industry position but also consistently enhances our Operational Results annually. Through strategic direction and coordination across all company areas, my goal is to maximize growth, profitability, and resource efficiency, ensuring ClickFono continues to deliver outstanding service.
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Chief Commercial OfficerMedularis Feb 2019 - May 2019ChileClickFono® is a key entity within the Medularis holding, a company originating from Chile with an international and multicultural outlook, dedicated to developing software that enhances operational management in organizations. ClickFono stands as a frontrunner in Latin America for Click-to-call and web-telephone services, catering to major banks, retail chains, insurance companies, and government sectors across various departments. During my tenure, I undertook several critical responsibilities:Crafting and executing Lead Generation strategies.Spearheading negotiations and large-scale implementations.Driving growth through the initiation of new business ventures.Leading a dynamic team of approximately 7-10 individuals.Furthermore, I served as the Legal Representative, focusing on guiding and overseeing the company's commercial activities to amplify growth and profitability. This strategic direction ensured the provision of exceptional service, sustaining ClickFono's esteemed position in the industry. Notably, our Operational Results witnessed a significant year-over-year increase of 33.8%.This encapsulates my commitment to steering the company towards achieving unprecedented growth and efficiency, highlighting my capacity to lead transformative strategies and foster a culture of excellence within the organization.
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Support EngineerMedularis Nov 2016 - Feb 2019ChileClickFono® is an integral part of the Medularis holding, emerging from Chile with an international and multicultural vision, specializing in software development aimed at enhancing the operational management of organizations. As a leading force in Latin America for Click-to-call and web-telephone services, ClickFono serves major banks, retailers, insurance companies, and government sectors, across various organizational departments. In my role, I embraced a range of key responsibilities:Ensuring the proper installation, maintenance, and operation of technological resources.Providing effective, timely, and continuous technical and user support across different company areas.Maintaining a steadfast commitment to quality, teamwork, and customer service.Additionally, I managed crucial administrative tasks, including billing, collections, and payments to suppliers. My dedication to service excellence and operational efficiency has been a cornerstone in reinforcing ClickFono’s leadership position in the industry.This summary highlights my role in driving ClickFono towards greater operational excellence and customer satisfaction, underlining my commitment to technological efficiency and a customer-centric approach within the fast-evolving tech landscape.
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Digital Consulting ServicesFreelance Mar 2013 - PresentAutonomous Freelance web consulting services. Design and web hosting, search engine optimization (SEO), advice on buying a domain and it administration, management and promotion through Google Adwords, management and promotion in social networks (Community Management) among others.
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Sales And Commercial ManagerSistemahipotecario Mar 2019 - Feb 2020ChileSistema Hipotecario® is a key initiative under the Medularis holding, born in Chile with a global and multicultural outlook, focused on developing software to bolster the operational management within organizations. Sistema Hipotecario aims to transform the mortgage credit market into a fairer, more competitive, and transparent arena. Its mission is to assist every client in financing their property purchase under the most favorable conditions possible regarding rates and payments. To achieve this, we leverage our technological platform to negotiate in bulk with various financial institutions, fostering swift competition among them to minimize their margins and secure the lowest possible payments for our clients.In my role at Sistema Hipotecario, I undertook vital responsibilities:Designing and executing marketing strategies.Developing and refining the business model.Crafting and implementing corporate strategy.Analyzing metrics to drive growth and efficiency.Delivering outstanding customer service.Sustaining and enhancing relationships with banks and other financial entities.This overview underscores my commitment to driving innovation and customer-centric solutions in the mortgage market, reflecting a strategic approach to fostering competitive advantages and operational excellence within the financial sector. -
Sales Account ManagerInsoltec Oct 2016 - Nov 2016ChileAs a Corporate Accounts Manager specializing in the integration of technological solutions, my focus is on delivering strategic and customized consulting across various market sectors. I excel in providing Outsourcing solutions such as Help Desk services, Remote Support, and Monitoring, alongside Networking, Infrastructure, and Cloud solutions, partnering with renowned brands like HPE, Dell, and Cisco. My expertise also extends to virtualization solutions projects using VMware and managing Cloud projects featuring Microsoft solutions, among others. My goal is to enhance efficiency and add significant value to the processes underpinning each business, demonstrating a commitment to leveraging technology to meet and exceed the unique needs of every client. This role embodies a blend of technical proficiency and strategic foresight, aimed at driving business transformation and operational excellence through innovative technology solutions. -
Account ManagerQuinaria Feb 2016 - Sep 2016ChileAs an Account Manager in IT solutions for various sectors in Chile, including mining, retail, education, banking, and holding companies, I specialize in Networking, Unified Communications, IP telephony, HPE and Cisco servers, and Datacenter solutions projects with HPE.I oversee Cloud projects utilizing Microsoft solutions, demonstrating adeptness in managing cutting-edge technologies to drive digital transformation and operational efficiency across diverse industries.Proficient in sales tools such as CRM and Softland, I leverage these platforms to streamline customer engagement and sales processes, ensuring a seamless, efficient, and highly personalized service delivery.My role involves continuous engagement with top brands like Samsung, Adobe, HP, among others, and key Chilean wholesalers including Tecnoglobal, INGRAMMICRO, Licencias Online, Distecna, Intcomex, and Adistec. This extensive network enables me to offer comprehensive and integrated IT solutions that meet the specific needs of each client, fostering long-term relationships and contributing to their success through innovative technology strategies. -
It Strategy ConsultantSistemas Ventor Jun 2014 - Oct 2015Maracaibo, VenezuelaI specialize in client-focused planning and on-site service, encompassing system installation and configuration, staff training and development, and administrative system maintenance. My role extends to product presentation and client negotiations, underpinned by a commitment to excellence in customer service.I offer advisory and consultancy services, applying systems for the automation of business processes, thereby enhancing operational efficiency and driving digital transformation initiatives.Responsible for billing collections, I also prepare monthly and weekly sales and collections reports, providing valuable insights into financial performance and customer engagement. This comprehensive approach ensures a seamless integration of technology solutions, fostering improved business practices and contributing to the overall success of our clients. -
Event Operations ProducerAguacate Producciones Apr 2010 - May 2015VenezuelaAs an Event Operations Producer in Maracaibo, Zulia, VE, I was entrusted with the comprehensive management, planning, and execution of logistics for public events, concerts, and stand-up performances. My responsibilities included overseeing legal permits from the municipal authority, monitoring sales and managing cash reconciliations. I spearheaded promotion and advertising across various media, effectively communicating with suppliers such as advertising agencies, electronic ticketing services, and partners for physical sales outlets. Additionally, I coordinated logistics for artists, ensuring their accommodation and transportation within the city were seamlessly arranged. I led a dedicated team of four individuals.PRODUCED EVENTS include notable performances by:MALUMA in 2014JORGE DREXLER in 2012LOS AMIGOS INVISIBLES between 2009 and 2010CALLE 13 in 2011ESTOPA in 2011HOMBRES G in 2012BEBE in 2011DIEGO EL CIGALA in 2011CUARTETO DE NOS from 2011 to 2013JARABE DE PALO in 2012CULTURA PROFETICA in 2012ANDRES CEPEDA in 2009 and 2010This role highlighted my capacity to handle extensive logistical challenges, ensuring the successful delivery of high-profile events by effectively managing team coordination, legal compliances, financial oversight, and marketing initiatives.
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English TutorCentro Electronico De Idiomas Apr 2013 - Jun 2014VenezuelaI engage in conducting recreational activities and teaching basic to intermediate English to infants, children, teenagers, and adults, fostering an environment conducive to learning motivation. My role involves crafting and leading various hands-on crafts, activities, and workshops. I take the lead in evaluation and diagnostic activities, contributing significantly to the identification of individual learning needs and progress.I am responsible for designing and planning educational strategies and classroom activities tailored to proficiency levels ranging from A1 to C1. This multifaceted approach ensures a dynamic and inclusive learning experience, accommodating the diverse needs and abilities of students across different age groups and learning stages. -
Analyst Information And Communication TechnologiesMejorar Aug 2012 - Feb 2013Maracaibo.Coordinate activities and develop procedures for testing, implementation, support and transfer of know-how technology, telecommunications, systems, security and identification. Research into new technologies for innovation and growth processes of the technology platform to improve.Provide technical support to all areas of the organization to ensure smooth operation of the processes and good information management. -
Systems Integration And Technical SupportAcción Inmediata Sep 2011 - Jan 2012Maracaibo, VenezuelaTechnical support to users, workstations, shared resources and server systems, telephone exchanges, central alarms. Maintenance of website and internal business systems. Data backup of all servers, preventive and corrective maintenance. Programming, systems analysis and design. Organization and methods. Monitoring, maintenance and management of network architecture.
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Semisenior Network And Systems AnalystCorporación Cbr Nov 2009 - Dec 2010Barquisimeto, VenezuelaProgramming, systems analysis and design. Organization and methods. Management and supervision of staff. Monitoring, maintenance and management of network architecture.
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InternshipsServicios Educativos C. A. – Universidad Rafael Belloso Chacín Aug 2010 - Nov 2010Maracaibo, VenezuelaData Center, Research and Development Unit and Technical Support. Memory Technology Data Center. Advice on the reinstatement of a network in the Contact Center Drive. NETlab Installing Data Center, Virtual Library WikiNOC. (Shared Workspaces - SharePoint). Installation and Network Configuration TV Production Department.
Arlenny Andrea Soteldo Terán Skills
Arlenny Andrea Soteldo Terán Education Details
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Business Administration -
Marketing -
American Business CollegeMarketing -
Copywriting
Frequently Asked Questions about Arlenny Andrea Soteldo Terán
What company does Arlenny Andrea Soteldo Terán work for?
Arlenny Andrea Soteldo Terán works for Clickfono.com
What is Arlenny Andrea Soteldo Terán's role at the current company?
Arlenny Andrea Soteldo Terán's current role is ClickFono.com.
What is Arlenny Andrea Soteldo Terán's email address?
Arlenny Andrea Soteldo Terán's email address is ar****@****ail.com
What schools did Arlenny Andrea Soteldo Terán attend?
Arlenny Andrea Soteldo Terán attended Pontificia Universidad Católica De Chile, Universidad De Los Andes (Cl), Atlantis University, Miami, Universidad Rafael Urdaneta, American Business College, Florida Global University.
What are some of Arlenny Andrea Soteldo Terán's interests?
Arlenny Andrea Soteldo Terán has interest in Social Services, Campismo, Redes De Comunicaciones, Children, Ajedrez, Civil Rights And Social Action, Education, Environment, Música, Poverty Alleviation.
What skills is Arlenny Andrea Soteldo Terán known for?
Arlenny Andrea Soteldo Terán has skills like Mysql, Html, Microsoft Office, Php, Desarrollo Web, Liderazgo De Equipos, Sharepoint, Css, Microsoft Sql Server, Windows Server, Microsoft Windows, Trabajo En Equipo.
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