Arvin Spell Iv Email & Phone Number

Atlanta, Ga

Review work orders for accuracy to maximize manufacturer reimbursement, reconcile warranty statements, appeal warranty rejections, monitor open work orders to ensure timely processing, develop training for operations personnel, develop SOP for fixed operations, forecast

Alpharetta, Ga

Management of Used Vehicle Warranty contracts, estimates and fulfillment; successfully transitioned department to remote work, reduced repair cycle times by 18 days, development of claim request submission application, development of Power BI employee monitoring and automated daily reporting.

Customer service, train new advisors and BDC employees, monitor vehicle repair progress with technicians, advise customers on required repairs and maintenance, negotiate pricing with fleet management and aftermarket warranty companies, sell parts and service to consumers and fleet companies, average 90.01 % effective labor rate and 62% gross profit CP parts and labor.

Covington, Ga

Manage service department including commercial vehicle up-fitting team, train employees, oversee daily operations of technicians and service advisors, customer service and conflict resolution, file manufacturer warranty claims, negotiating pricing with fleet management and aftermarket warranty companies, monitor technician training, review and control expenses; increased CSI scores to 11.4% above Southeast Business District (91.4%), increased parts and service gross by 40% and increased customer pay repair orders by 207% .

Tucker, Ga

Management of investment properties, feasibility studies on potential commercial investment properties, estimate return on investment budgeting and bank draw reconciliation, supervise agent’s activities, review contracts and instruct agents on error correction, market and sell properties, analyze market trends, negotiate and execute contracts, organization of paperwork for closing, rezoning and construction, manage commercial space build out.

Tucker, Ga

Manage land development projects from design to final plat bid: evaluate contractor bids, supervise subcontractor activities, ensure code compliance and safety of construction crews; manage in house utility and erosion control crews, train employees in utility installation, monitor BMP’s and NPDES, review construction plans for cost effectiveness, establish budgets for project, manage bank draws, installation of underground utilities, testing and repair of utilities, make field adjustments to elevation and utility fall, supervise required field calculations for site work, trench excavation, code compliance

Alpharetta, Georgia, United States

Manage technicians, parts employees and service advisors, control shop load, resolve customer concerns, submit and balance warranty claims to Ford, control expenses, reduce aging parts inventory and increase repair order average hours from 1.2 to 2.3, assist technicians in diagnostic testing of vehicles. Manage 1400 +/- vehicle inventory, track sales and determine best packages to order, reduced used car conditioning expenses by 18%, reduced vehicle turn rate from 136 days to 68 days, develop spreadsheets and Reynolds & Reynolds reports to track bestselling vehicle options, reconcile inventory floor plan audits, review consumer credit, structure deals, close deals, management of lot porters and detail shop.

Business Management

Education record

Education record

Education record