- Schedule service calls and jobs.- Communicate with customers throughout ongoing jobs to ensure everything is running smoothly.- Call each technician and get status updates throughout the day on each call. - Send out quote information to new and returning customers.- Set up commercial and annual inspections for burglar alarms and fire inspections.- Prepare all forms for scheduled inspections.- Track job and service follow ups.- Create the technician on call schedule.- Update ongoing/upcoming/completed job spreadsheets and send to accounts payable and accounts receivable.- Input the schedule in the scheduling software.- Input all information in the work logs for the technicians for the next day.- Make sure all equipment is ready for the technicians calls for the following day.- Dispatch the next days schedule and the detailed work logs.- Book hotels and airfare as needed.- Print daily log sheets and time sheets for each technician for payroll and billing.- Complete service billing- Get technician payroll prepared. - Send out invoices in QuickBooks.

-Answer phones/take messages-Billing Audits-Billing in Quickbooks.-Maintain and organize Office Supplies-Employee certification tracking and keeping up to date-Help maintain employee files -Create/Edit documents and emails as needed-Prepares shipments to be sent out-Notary-Help with the quote approval process -Work with Scheduling software-Make phone calls to verify customer information and appointments-Help others with projects as needed-Meeting reports etc-Prepare and send client contact documents