Ayla P. Email & Phone Number

Yosemite National Park

- Manage high-volume visitor traffic.- Provide visitor information services.- Provide detailed trip planning assistance.- Advise visitors of enforced regulations and explain the importance of these regulations for the protection of the area and resources.- Inform visitors of directions, routes of travel, conditions and potential safety hazards.- Provide information to visitors and staff about current Yosemite Conservancy funded projects, as well as current resource management projects and/or policies throughout the park.- Receive monetary donations made to the non-profit organization.- Stimulate a sense of appreciation for the historical significance of the park and the wilderness resources, to encourage its protection and preservation.- Overseeing daily operations and procedures.- Create product displays.- Maintain product knowledge.- Perform routine safe counts and weekly change requests, for two locations.- Authorized to drive company vehicles to pick up weekly inventory deliveries.- Receive and process deliveries.- Responsible for cycle counting inventory.- Delegate tasks to staff to maintain a clean and organized work environment.- Create and oversee projects to improve operations and procedures: I created several excel templates to help improve our efficiency with cycle counting and product management. I have also created several staff resources, including a resource to help Spanish speaking guests with visitor information.- Train new staff members.- Respond to customer disagreements with the organizational policy.

Yosemite National Park

Badger Pass Ski Area, Yosemite National Park

Wawona Hotel, Yosemite National Park

Badger Pass Ski Area, Yosemite National Park

Yosemite National Park

Ahwahnee Hotel, Yosemite National Park

Tahoe City, California, United States

Chiriquí, Panama

Responsible for overall management of a remote hike-in access eco-lodge.Over my 3 years as manager I was able to increase overall gross revenue by 300%. First, I achieved this by increasing prices across all departments. The adjustment was based on market research of current industry standards. I Introduced new programs & tours, increasing overall guest engagement, translating into longer stays. I updated our marketing, improving our online presence, & modernized by investing in promotional videos for social media. We introduced sales promotions during peak season. I created a plan for investment in the infrastructure to support increased water and electrical usage, within eco friendly standards, allowing us to accommodate more guests. This plan included the construction of new lodging facilities, which increased bed space by 40%.I oversaw the management of 200+ volunteers through our international volunteer program. I developed a yoga program, working with our team of certified yoga instructors. The classes & retreats provided increased revenue, & the addition of the program ultimately led to longer stays from our guests, translating into increased sales in all departments. We also saw an overall improved rating for the lodge due to the health-forward environment we curated.At the time of my employment we maintained a 4.9 - 5 star rating across all platforms (Booking, Hostelworld, Google, Facebook, TripAdvisor).Due to the difficulties of maintaining a consistent staff in a remote area, I created a professional development program with a strong emphasis on language exchange. Local staff members could take English classes from our ESL certified volunteers. This program functioned as an incentive for our staff to learn English, develop high-value skills, build a resume, & pursue future job opportunities in the tourism industry. Several of those staff members went on to reach higher level tourism jobs, and/or pursued higher education.

Chiriquí, Panama

During my time in this role I was responsible for:- Management of the reservation system.- Providing detailed trip planning assistance for lodge guests, and visitor information services.- Overseeing daily operations and procedures of the front desk and tour desk.- Organizing front desk procedures and managed staff responsibilities, implementing standard practices to provide a consistent guest experience.- Assisting with designing new tours, working with local community members.- Performing routine safe counts and change requests.- Creating and overseeing projects to improve operations and procedures.- Mentoring team members by providing guidance and feedback.- Training staff on lodge operations and policies.- Respond to customer disagreements with the organizational policy.Additionally, I sometimes guided a cultural experience tour, leading guests to ancient, historical petroglyphs at a volcanic hot spring site. Interpreting the rich history of the local area to create a sense of appreciation from our visitors to support local communities and the protection of indigenous lands.

Bocas Del Toro, Panama

Caliente Restaurant, Kings Beach Ca

Danville, California, United States

Blue Bottle Coffee barista certification.

Bocas Del Toro, Panama

Bocas Del Toro, Panama