Aspion Crespo Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

- Migrate user profiles and data into acquiring companies' databases while ensuring compliance with security protocols.- Keep users and team members informed of issues and updates through various channels, including phone, ticketing system, emails, Microsoft Teams, and Bomgar remote access.- Install, configure, and troubleshoot Windows operating systems, network connectivity, and various applications to ensure smooth operations.- Assist network engineers in diagnosing and resolving network issues as needed to maintain network performance and reliability.- Manage team projects and handle user issue declaration and workflow improvements to enhance team productivity.

Houston, Texas, United States

- Managed, created, updated, and resolved IT-related issues in a ticket queue (ServiceNow), ensuring timely resolution and escalation when necessary.- Supported projects by creating spreadsheets, documents, deploying hardware and software, and presenting progress updates bi-weekly, demonstrating strong project management skills.- Diagnosed and troubleshooted software problems, installed updates, performed re-imaging, data transfers, and installed upgrades to maintain proper function according to company standards.- Provided end users with hardware, software, and networking support, ensuring their needs were met and maintaining a high level of user satisfaction.- Moved various IT equipment and other PC-related equipment as needed for new hires, user relocations, offices, and conference rooms, ensuring efficient use and deployment of resources.

Greater Houston

- Served as the main point of contact for multiple clients, traveling to different locations to deliver a positive customer experience. Maintained professional and customer-oriented relationships to meet each client's needs.- Deployed new and maintained current clients' IT-related equipment, ensuring they were operational and meeting clients' requirements.- Diagnosed and troubleshooted IT issues, effectively communicating with team members, vendors, and clients to find resolutions and proactively support hardware/network environments.- Worked to maintain hardware/network environments with minimal downtime and disruption to customers, ensuring they could operate smoothly.

United States

- Responded to IT issues promptly and facilitated communication between the IT department, employees, and management to ensure timely resolution. Demonstrated a sense of urgency in addressing issues to minimize downtime.- Managed and documented all PCs and other IT-related equipment for onsite, traveling, and work-from-home users. This included tracking inventory, handling reimages, fixing hardware and software issues, preparing equipment, and configuring utilities.- Provided onsite support for the Windows Deployment server and served as the main point of contact for vendors and IT equipment deliveries. Installed software for new hires and current employees, ensuring they had the necessary tools to perform their roles effectively

United States

- Provided exceptional customer service both in-person and remotely, handling inquiries and issues via phone, email, and in-person interactions. Demonstrated strong communication skills and a commitment to resolving problems effectively.- Diagnosed and resolved hardware and software issues for laptops, desktops, Android/iOS devices, company and personal printers, and Driver equipment. Managed tickets in a queue system, ensuring timely resolution of IT-related issues.- Managed user accounts and permissions using Active Directory, Office 365 Admin, Exchange, and Adobe Admin. Created and removed employee accounts according to company standards, ensuring data security and compliance.- Oversaw the management and documentation of IT equipment warranties and expirations. Coordinated with vendors to schedule on-site support, ensuring timely maintenance and repair of equipment

2632 Smith Ranch Rd, Pearland, Tx 77584

United States