- Communication Channels- • Calls • Email • Chat- Interim Response Time (understood the issue acquired the required information from the customer and forwarded it to the concern)- Resolution Time • As per SLA or as per the below standards- Follow up (Via the same channel of communication)- Complaint Closure• OK from QA, Verification from customer• Complaint will be closed the same day issue has been resolved/confirmed by the client- Escalation• when the due date is passed and the issue is not resolved, will be escalated to the Dev manager

- Manage the sales of Vape - Coordinating with existing vendors and updating on new arrivals - Maintaining the records of sales - Creating new sales/business opportunities - Analysis on sales - Repairing - Managing Social Media calendar - Research work on products of Vape - Research work before placing an order to China - Coordinating with Chinese Team - Coordinating with Shipment and logistic people - coordinating with vendors for payments receivable - coordinating with internal staff (accounts + Finance + designer + CEO + GM + Director)

- Meeting and greeting clients - Booking meetings - Arranging couriers - Operating the bio-metric entrance system - Keeping vigilance on computerized attendance system - Answering and forwarding phone calls and Screening phone calls - Maintaining attendance system of employees on excel sheet or maintain data. Managing Employee record (updating employment records related to hiring, transferring, promoting, and terminating). - Maintain security by following procedures; monitoring logbook; issuing visitor badges - Sorting and distributing post - Supports human resources processes by administering tests, scheduling appointments, conducting orientation, maintaining records and information. - Also worked in ERP (software) record for all employee data. - Any other task assigned by the supervisor.

- Answer incoming calls from customers for various reasons- take orders - Answer inquiries - Resolve complaints and provide information - And also worked there as a point person or mentoring (2 batches)