•Verifying government issued documents all over the world such as: Visa, Passport, Resident permit, Driving license, Identity card and Etc. •Identifying genuine and fraud documents•Worked in the conveyance unit of Wns legal services and Handled tasks in UK conveyance process.•Ability to build and maintain strong working relationships with clients, keen, enthusiastic and self motivated personality

• Resolve customer complaints via phone, email and chat.• Providing feedback on the efficiency of the customer service process.•Identify and assess customer’s needs to achieve satisfaction.• Provides quality service by enforcing quality and customer service standards.• Handle complaints, provide appropriate solutions and alternatives within thetime limits and follow up to ensure resolution.• Utilize computer technology to handle high call volumes.•Manage large amounts of incoming calls and outbound calls.• Contribute to team effort by accomplishing related results as needed.