Role listed
Tmc Mortgage Company
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Ali S. Email & Phone Number
Customer-Centric Program & Market Operations Leader and Business Systems Consultant
at
TMC Mortgage Company
1 work email found
@t-mobile.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
TMC Mortgage Company
Role
Customer-Centric Program & Market Operations Leader and Business Systems Consultant
Location
Los Angeles, California, United States
Who is Ali S.? Overview
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Quick answer
Ali S. is listed as Customer-Centric Program & Market Operations Leader and Business Systems Consultant at TMC Mortgage Company, based in Los Angeles, California, United States. AeroLeads shows a work email signal at t-mobile.com and a matched LinkedIn profile for Ali S..
Ali S. previously worked as Independent Consultant at Ah! Consulting and Customer Experience Manager at T-Mobile. Ali S. holds Bachelor Of Science - Bs, Information Technology from Global Outreach Virtual Edu..
Company email context
Email format at TMC Mortgage Company
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*@t-mobile.com
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AeroLeads found 1 current-domain work email signal for Ali S.. Compare company email patterns before reaching out.
Profile bio
About Ali S.
If you are with a midmarket or Enterprise support organization and you're looking to enhance your company's customer experience or streamline your operations for maximum efficiency and profitability, look no further. I’m a professional consultant with over 9 years of expertise in customer support operations, product management, and program leadership. Please send me an InMail with your inquiry, I’d love to connect.With over 9 years of experience in the cellular and mobile technology industry, I have a track record of driving Fortune 59 enterprise-level business initiatives as a customer success champion, partnering with cross-organizational teams and leveraging deep knowledge of digital product operations and GTM processes.I oversaw complex program-level deliverables and customer experience strategies for Metro, the flagship prepaid brand with 20 million customers and $10 billion in annual revenues. My extensive experience at T-Mobile US and Metro by T-Mobile, has honed my skills in guiding software development for various digital platforms, including web, chat, virtual assistance, and self-service applications. I am a Certified Scrum Master with a history of delivering national projects on time and within scope.As a customer-focused technical liaison, I establish business and technical relationships and work with cross-organizational teams to develop and implement customer-centric program strategies that convey a compelling value proposition. I have been recognized multiple times for delivering the highest ratings and rankings in customer satisfaction, leadership, and mentorship.My Expertise spans:🔹 Customer Experience & Support Enablement: Expert in creating seamless customer journeys, reducing pain points, and enhancing overall satisfaction.🔹 Product Management: Managing product lifecycles from ideation to launch, ensuring features align with customer needs and business goals.🔹 Operations Management: Proven ability to streamline processes, reduce costs, and improve efficiency across large organizations.🔹 Customer Journey Mapping: Proficient in mapping out customer interactions to optimize each touchpoint for maximum impact.🔹 Stakeholder Engagement: Adept at collaborating with stakeholders across different levels to drive consensus and achieve project goals.🔹 Change Management: Leading change initiatives to ensure smooth transitions and minimal disruption.🔹 KPI & Goal Attainment: Setting and achieving key performance indicators to measure and drive success (inclusive of VOC and CSAT surveys)
Listed skills include Leadership, Customer Experience, Team Building, Consultative Selling, and 45 others.
Current workplace
Ali S.'s current company
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Tmc Mortgage Company
10 roles
Ali S. work experience
A career timeline built from the work history available for this profile.
Independent Consultant
Current
Ah! Consulting
Leveraging nearly a decade of experience as a Program and Market Operations leader within a Fortune 59 to consult with mid-market and enterprise organizations and strategize for growth-enabling solutions in the realm of Customer Experience & Support Enablement. Please reach out via InMail with inquiries.🔹 Product Management🔹 Operations Management🔹 Customer.
Nov 2023 - Present
Customer Experience Manager
Oversee complex program-level deliverables and Customer Experience strategies supporting sales and service for Metro’s 20MM prepaid customers generating $10B in annual revenues. Serve as an organizational lead and active member of the leadership team driving development and execution of the customer experience for major operational and revenue generating.
Oct 2020 - Nov 2023
Senior Manager, Customer Operations
Provided support and resolutions for front-line sales teams across the Metro by T-Mobile (MetroPCS) South Central region. Updated and managed all customer escalations and open cases, providing resolutions for individual and special accounts customer base. Pulled reports and utilized data to provide operational insights to target areas of improvement and.
Oct 2016 - Apr 2020
Sr. Coordinator, Customer Operations
Oversight of field operations. Maintained daily, weekly and monthly audits to gain insight into store activities and opportunities for coaching and future training teams. Lead facilitator for all corporate new hires. Led front-line sales onboarding and training initiatives for national operations. Supervisory and managerial responsibilities over Customer.
Sep 2015 - Oct 2016
Coordinator, Customer Operations
Sep 2014 - Sep 2015
Retail Sales Specialist
Customer facing Sales associate with responsibilities for cross-selling a portfolio of mobile solutions and create a positive sales experience for current and future customers. Identified customer needs, provided solutions, and explained/demonstrated products, services, features, and benefits. Balanced/reconciled cash drawers on a daily basis; cash.
Apr 2014 - Sep 2014
Operations Consultant
Ahs Consulting Llc.
Personal assistant for various client base with daily account management responsibilities spanning a varied nature of errands scheduling. Coordinated services, accommodations, facilities, catering, signage, displays and public relations. Provided an elevated customer experience ensuring customer follow-ups were completed in a timely manner. Ensured all.
Sep 2008 - Nov 2013
Hsp Case Manager / Mi Enrolls Enrollment Specialist
Was rated for high excellence for my service to our customersProvided case management services for low- income individuals and familiesAssisted Individuals and low-income families with Homeless Prevention and Rapid Re-housing rental assistanceManaged clients daily to ensure participation in programQualified and enrolled new and existing clients in program.
Aug 2011 - Jun 2013
Case Manager / Team Lead / Triage Specialist
Maintained records and prepared reports for management and funding source concerning clients via Microsoft ExcelCoordinated and conducted triages with Department of Human ServicesAssisted with relocation and reassignment of funding sourcesLed data entry staff during registration and orientation of clients referred from outside agencies
Jul 2007 - Aug 2011
1 education record
Ali S. education
-
Global Outreach Virtual Edu.
FAQ
Frequently asked questions about Ali S.
Quick answers generated from the profile data available on this page.
What company does Ali S. work for?
Ali S. works for TMC Mortgage Company.
What is Ali S.'s role at TMC Mortgage Company?
Ali S. is listed as Customer-Centric Program & Market Operations Leader and Business Systems Consultant at TMC Mortgage Company.
What is Ali S.'s email address?
AeroLeads has found 1 work email signal at @t-mobile.com for Ali S. at TMC Mortgage Company.
Where is Ali S. based?
Ali S. is based in Los Angeles, California, United States while working with TMC Mortgage Company.
What companies has Ali S. worked for?
Ali S. has worked for Tmc Mortgage Company, Ah! Consulting, T-Mobile, Ahs Consulting Llc., and Wayne Metropolitan Community Action Agency.
How can I contact Ali S.?
You can use AeroLeads to view verified contact signals for Ali S. at TMC Mortgage Company, including work email, phone, and LinkedIn data when available.
What schools did Ali S. attend?
Ali S. holds Bachelor Of Science - Bs, Information Technology from Global Outreach Virtual Edu..
What skills is Ali S. known for?
Ali S. is listed with skills including Leadership, Customer Experience, Team Building, Consultative Selling, Sales Process, Salesforce, Google Suite, and Operational Planning.
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