Senior Relationship Manager
Current•Increased the clients’ portfolio by 35% over a 3-year period•Leading a team of 8 persons•Advising and managing around 100 clients to boost their financials and comply with credits reimbursements (95% compliance)•Recommending existing and potential clients adequate credit facilities using my financial management expertise which led them to a significant and useful liquidity utilization•Participated in the QA and implementation of ‘Temenos T24’ and in the digitalization of the… Show more •Increased the clients’ portfolio by 35% over a 3-year period•Leading a team of 8 persons•Advising and managing around 100 clients to boost their financials and comply with credits reimbursements (95% compliance)•Recommending existing and potential clients adequate credit facilities using my financial management expertise which led them to a significant and useful liquidity utilization•Participated in the QA and implementation of ‘Temenos T24’ and in the digitalization of the Corporate Credit Process•Increased customer engagement by developing strong relationships with all concerned internal stakeholders which led to an agile approach to address clients’ needs (increase in cross and up-selling, decrease time related to bank/client response, juridical service and advice)•Created networking opportunities for clients to develop their business which had a tremendous impact on both business and customer experience•Managing through the unprecedented crises since 2019 (Economical, Health, Social & Political) while maintaining excellent customer relationships (only 1.5% of clients defaulted). Despite the adversities encountered, it is a challenging journey which helps me grow professionally and personally•Industry Expertise: Real Estate, Contracting, Retail, Light Industrials, Printing, Media & Advertising and Agriculture Show less
