Assad Kayhan, Mba Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Technical service and part support

Honda Canada Inc

· Manage inbound and outbound call volumes for Acura Clients by responding to their current financial inquiries and anticipating their future needs. Advise lessees of options available at the end of the lease while promoting and marketing new programs to convert into new customer purchases and increase retention scores· Co-ordinate vehicle inspections and review inspection results for accuracy. Adjust inspection charges to meet the business objectives while managing client experience. Negotiate and collect end of term charges, resolve disputes and waive charges or approve goodwill, be a trusted advisor to customer with their End of Term decision.· Assist Acura dealers with retention efforts by providing necessary information on extensions, payouts, and the processing of loyalty waivers and reversals.· Initiate ownership and accountability for problematic "out of the box"​ account issues and collaborate to ensure team success by working within the Customer Care Group ecosystem to drive account resolution and client satisfaction.· Responsible for client account follow up on Total Loss Accounts. Ensure a seamless process for the client and work to maintain client's relationship with the brand.· Improve business processes as required by providing recommendations to enhance productivity, ensure legislative compliance and achieve improved client satisfaction results.

Adjudicate warranty claimSupport dealer network

Markham Ontario

Answering calls, emails from customers and prospect customers-Resolving issues regarding product, sales and service complaints-Following up with District Managers so that they may make an educated decision

Answering calls, emails from customers and prospect customers-Resolving issues regarding product, sales and service complaints-Following up with District Managers so that they may make an educated decision

Ottawa Ontario

• Propose and implement marketing strategies to expand business• Set up regional sales team• Recruit sales personnel, train and manage • Develop and manage sales initiatives, including individuals and firms• Devise annual marketing and sales plans• Maintain weekly and quarterly reports• Supervise the activities of sales personnel and assistant management• Managed sales budget of $9 Million a year• Sales increased by 40% during my tenure in this position

Ottawa Ontario

• Recruit, train and manage sales personnel • Responsible for a budget of $4 Million• Expanded sales to new markets • Grew overall sales by 30%

Executive Mba, Business Administration And Management, General

Bachelor Of Arts (B.A.)