Assenal Numa Email and Phone Number
Assenal Numa work email
- Valid
- Valid
- Valid
- Valid
Assenal Numa personal email
Assenal Numa phone numbers
Experienced leader with a demonstrated history of working with front-line staff. Skilled in effortless coaching, Customer Service, Insurance, Microsoft Word, Public Speaking, multi-lingual and Microsoft Office. Strong professional currently enrolled in a Master of Business Administration (M.B.A.) focused in Business Administration and Management from University of Wisconsin-Oshkosh.I am also known for the following skills:ManagementTime managementConducting trainingAnalytical skillsMathematics Problem solvingWorking well under pressureSustainability ManagementAbility to see potential in othersQuick learnerTeam playerGreat coachSupervising Servant leaderSales
Xds Holdings, Inc.
View- Website:
- teamxds.com
- Employees:
- 16
-
Director Of Customer ServiceXds Holdings, Inc. Jan 2023 - PresentNeenah, Wisconsin, United States
-
Experienced And Adaptable Customer Service LeaderImprove Customer Service To Positively Impact Profitability May 2018 - PresentAppleton, Wi
-
International Customer Service AnalystNeenah Apr 2019 - Jan 2023Appleton, Wi -
Manager TraineeBiolife Plasma Services-Takeda Jul 2018 - Apr 2019Appleton WiDevelop the tools and skills needed to effectively manage the daily operations of a plasma center through classroom learning and hands-on training:• Ensured compliance with all federal, state, local and company-specific rules, regulations, and practices related to quality• Assisted the center manager in identifying and implementing improvements and changes to center processes, • Participated in the interviewing and selection of the center staff.
-
Team Lead New Business & Benefit ServicesGuardian Life Jun 2016 - Feb 2018Appleton, WisconsinThe New Business & Benefit Services (NBBS) Team Leader is responsible for leading and directing all aspects of the overall case installation processes for all accounts. Effectively lead and develop staff members to achieve keyMajor Opportunities And DecisionsEstablish and maintain an efficient, consistent and productive business unit that will drive profitable increases in revenue. Create a culture of change management and continuous process improvement which will increase customer loyalty. Principal Accountabilities• Develop, document, and implement consistent end to end processes that will enhance the customer experience while reducing financial costs. . • Proactively analyze the root-cause issues that generate inconsistencies in practices/processes, increase costs, generate re-works, or adversely impact the end product • Collaborate with leaders across the organization to identify opportunities to streamline the end-to-end process and enhance the customer experience. • Create a high performing management team that will effectively grow talent and address skill gaps opportunities. • Implement talent management practices that will develop successors for critical roles within the business unit. • Effectively manages resources against business goals to ensure that metrics are achieved. • Embraces change management practices and continuous process improvement • Serve as a key relationship liaison with the field to address and resolve business unit issues. • Participate/Manage cross-functional projects for system enhancements/product development/customer experience • Proactively communicate with senior leadership regarding business performance/adverse customer impact decisions/ and potential risks to the business • Maintain accountability for driving established business strategies and action plans that will result in increased market share, profit, and revenue. -
Bilingual Team LeaderAlta Resources Aug 2010 - Jun 2016The Team Leader manages activities within the Alta Resources global organization by achieving and exceeding performance metrics creates and maintains a highly motivated and skilled team, efficiency, and economy of operations. This leader will manage and/or assist in interviewing, scheduling, training, customer/employee escalations, metrics, data analysis, reports, budget, special projects, conference calls/meetings, and launch of client initiatives. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.Oversees the direction, supervision and day to day activities of up to 15-25 non-exempt individuals within a service center, sales, or operations environment. Leads and coordinates work assignments and activities to increase sales, maximize consumer satisfaction, customer loyalty, performance metrics, attendance monitoring, and quality in accordance with Alta’s policies and applicable legal requirements, compliance and regulations. Work closely with client while managing client expectations and projects.Lead and coach staff in identifying and coordinating activities to increase sales, maximize performance, and maintain quality. Maintains and monitors scorecards to ensure team is meeting service level and sales per client expectations. On a regular basis, assess onsite staff performance as per Alta and program guidelines, expectations, and goals. Complete performance corrections to address performance, attendance and policy infractions. Conducts annual performance reviews within expected deadlines.Manages/oversees contact volume queues to assure proper staffing levels and assigns duties, and examines work to meet client expectations. Handles customer contact escalations both by phone and email and recommends policy changes to improve customer experience. Answers client’s customer phone calls/E-mail/Chat when volume is higher than the team can process. -
Math TutorUniversity Of Wisconsin Oshkosh Sep 2010 - May 2013Helping students with homework and ensuring they understand the material.
Assenal Numa Skills
Assenal Numa Education Details
-
Business Administration And Management, General
-
Environmental Studies
Frequently Asked Questions about Assenal Numa
What company does Assenal Numa work for?
Assenal Numa works for Xds Holdings, Inc.
What is Assenal Numa's role at the current company?
Assenal Numa's current role is EXPERIENCED AND ADAPTABLE CUSTOMER SERVICE LEADER.
What is Assenal Numa's email address?
Assenal Numa's email address is as****@****nah.com
What is Assenal Numa's direct phone number?
Assenal Numa's direct phone number is +192045*****
What schools did Assenal Numa attend?
Assenal Numa attended University Of Wisconsin-Oshkosh, University Of Wisconsin Oshkosh, Fox Valley Technical College.
What are some of Assenal Numa's interests?
Assenal Numa has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Politics, Environment, Education, Poverty Alleviation, Health.
What skills is Assenal Numa known for?
Assenal Numa has skills like Microsoft Office, Microsoft Excel, Project Management, Microsoft Word, Leadership, Customer Service, Research, Social Media, Project Planning, Public Speaking, Training, Team Building.
Who are Assenal Numa's colleagues?
Assenal Numa's colleagues are Bobby Hershfeld, Dean Spears, Christine Meetz, Donald Wagner, P.e., Betty Lewandowski, Cathie Locke, Carl Kallas.
Free Chrome Extension
Find emails, phones & company data instantly
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial