Omnichannel team leadership Multimillion dollars business units turnover Variable teams size managed, minimum of 30New shops opening, uplifting and full renovations Employees evaluations and development plan Trainings

- Communicate sales plans and targets to the shop/department team, monitor performance on an ongoing basis and suggest corrective actions to hierarchy when needed.- Assign routine and non routine tasks and assist in the schedule preparation for the sale associates, cashiers and coordinators ( visual merchandisers ) and ensure that activities are carried out in the most effective manner.- Greet customers and ensure that they are served by shop staff in a timely manner and in compliance with quality and customer service standards.- Report occurring operational issues and handle customer complaints in a timely manner, suggest solutions or escalate them as appropriate in order to ensure operational effectiveness and customer satisfaction.- handle or assist the shop / department manager in handling the maintenance of inventories and placement of product orders to ensure effective stock management and availability of products.- Motivate team members and provide them with the needed support in terms of trainings and development in order to optimize sales results.- Supervise the opening process of the shop in order to ensure that all the set of procedures regarding petty cash, reporting systems,... Etc are respected.