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Customer Assistance: - Provide prompt support via email, chat, and phone. - Resolve customer inquiries and issues effectively.Technical Help: - Assist customers with technical problems. - Collaborate with the tech team for issue resolution.Product Knowledge: - Master TIER Mobility products and services. - Keep customers informed about updates.Documentation: - Create and update helpful FAQs. - Contribute to the knowledge base.Communication Skills: - Excellent written and verbal communication. - Liaise with customers and internal teams.6Customer Education: - Guide customers on product usage. - Share tips and best practices.Issue Resolution: - Analyze and resolve customer issues. - Collaborate for quick solutions.Feedback Collection: - Gather and analyze customer feedback. - Contribute insights for improvement.Metrics Monitoring: - Track key performance indicators (KPIs). - Aim to meet service level and satisfaction goals.Team Collaboration: - Work closely with support teams. - Participate in training for skill enhancement.

Identifying and qualifying new business opportunitiesDeveloping and maintaining relationships with key decision-makersNegotiatingManaging and growing a sales pipelineWorking with a cross-functional team to develop and implement new products and servicesSecuring a new major customer accountQualities I developed Excellent communication and presentation skillsAbility to build and maintain relationships with key stakeholdersStrong analytical and problem-solving skillsAbility to work independently and as part of a teamSelf-motivated and driven to achieve results

Key Responsibilities:- Develop, implement, and manage the overall digital marketing strategy for Nhance Québec, aligned with the company's objectives and growth targets.- Plan and execute digital campaigns across various channels, including SEO, SEM, social media, email marketing, and display advertising.- Conduct keyword research, perform competitive analysis, and optimize website content to improve search engine rankings and drive organic traffic.- Monitor and analyze website traffic, user behavior, and campaign performance using Google Analytics and other tools. Provide regular reports and insights to key stakeholders.- Manage nhancequebec.ca's social media presence, create engaging content, and drive community engagement and growth.- Collaborate with the marketing team to develop and execute email marketing campaigns, including content creation, audience segmentation, and performance analysis.- Stay up to date with the latest digital marketing trends, tools, and best practices. Implement innovative strategies to improve nhancequebec.ca's online visibility and brand reputation.- Collaborate with external agencies, vendors, and partners to ensure effective delivery of digital marketing initiatives.

Develop strategies and marketing plans for the company. Manage sales and data

Provide technical and commercial support to customers;Provide online SAS to customers.

Manage customers relationship with the company, assure communication between the company and customers.

B2B Prospection

I have taught Mathematics and ICT at the college department of WISE while offering Interpreting and translation services to the school.