Assyr Carvalho Junior Email and Phone Number
• Experience over 30 years in Services management focus in technology area working in national and multinational companies.• People management experience - top 10 managers award evaluated in 2022. • Solid structure areas experience, processes, document templates, hiring and training teams. • Solid management IT experience, contracts service, tracking sales cycle and ensuring execution of the complete solution and services delivery process. • Experience pre-sales teams’ management, multidisciplinary technical teams, including goal setting, performance evaluation, positions and salaries plans and training plans. • Expertise conducting customer negotiations, having worked in private companies and governmental institutions. • Expert preparing and monitoring management reports to control sales opportunities, billing, receivables, and result indicators (KPI's). • Expert attend customers SLA’s, focus on maintaining and improving the Customer Success Management.• Experience technical projects leadership, being the focal point between customer and technical team solving problems that could impact and compromising the project.
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Global Support Team LeaderZabbix Latam Jul 2023 - PresentSão Paulo, Brasil -
Solutions Architect LeaderE-Core Apr 2021 - Jul 2023São Paulo, BrasilSolution Architecture area management. Led 4 professionals’ team. Reported to Commercial Director Latin America.• Solution Architecture area process creation;• Design/implementation of a Demand Portal for the Solution Architecture and Sales team;• Planning and creation Atlassian tools demonstrations;• Checklists creation for gathering requirements customers;• Premises list creation to be insert in the technical proposals;• Service Catalog creation for sizing the… Show more Solution Architecture area management. Led 4 professionals’ team. Reported to Commercial Director Latin America.• Solution Architecture area process creation;• Design/implementation of a Demand Portal for the Solution Architecture and Sales team;• Planning and creation Atlassian tools demonstrations;• Checklists creation for gathering requirements customers;• Premises list creation to be insert in the technical proposals;• Service Catalog creation for sizing the technical proposals;• Closed scope proposal model creation;• Positions and salaries plan creation partner with financial team; • Area's metrics Creation and presentation to company's board directors;• Individual meetings with team with the objective of career development, training, and feedbacks.• Action plan Creation and monitoring to improve Services team delivery and organization;• Financial and allocation forecast spreadsheet creation for Services team. This forecast is presented on monthly to company partners. Show less -
Account Executive Na Eds - Extreme Digital SolutionsExtreme Digital Solutions - Eds Mar 2020 - Apr 2021São Paulo E Região, BrasilResponsible developing new business with private companies’ Brazilian territory. Report to Commercial Director.• Business area development to private companies;• Customer understanding requirements to offer business opportunities;• Prospecting and execution meetings customers;• Company's portfolio demonstration to negotiate new projects and/or products;• Customers interest’s follow-up, strengthening relationships;• Commercial proposals preparation and… Show more Responsible developing new business with private companies’ Brazilian territory. Report to Commercial Director.• Business area development to private companies;• Customer understanding requirements to offer business opportunities;• Prospecting and execution meetings customers;• Company's portfolio demonstration to negotiate new projects and/or products;• Customers interest’s follow-up, strengthening relationships;• Commercial proposals preparation and presentation;• Proposals follow-up, registering data for management and seeking strategies for opportunities closure. Show less -
Business ManagerProdam - Empresa De Tecnologia Da Informação E Comunicação Do Município De São Paulo Jun 2018 - Mar 2020São Paulo Area, BrazilResponsible developing commercial area with private companies in Brazilian territory. Reports to Commercial Director.• Strategic planning and commercial area creation ;• Commercial process flow creation;• Documents standardization used by business analysts;• Sales and pre-sales team hiring and training;• New contracts negotiation with departments São Paulo city;• New contracts negotiation with private companies;• New businesses creation to be offered in the… Show more Responsible developing commercial area with private companies in Brazilian territory. Reports to Commercial Director.• Strategic planning and commercial area creation ;• Commercial process flow creation;• Documents standardization used by business analysts;• Sales and pre-sales team hiring and training;• New contracts negotiation with departments São Paulo city;• New contracts negotiation with private companies;• New businesses creation to be offered in the market. Show less -
Hybrid Cloud Services ManagerIbm Aug 2010 - May 2018São Paulo Area, BrazilResponsible managing Hybrid Cloud unit services area. Led 24 professionals’ team. Reports to Latin America Services Director.• Responsible manager technical services team business unit Hybrid Cloud;• Service proposals negotiation with customers;• Responsible for allocation professionals in Hybrid Cloud projects;• Responsible for projects Hybrid Cloud financial control (Income, Cost and Profitability);• Technical Proposals review / approval for Services;• Sales and… Show more Responsible managing Hybrid Cloud unit services area. Led 24 professionals’ team. Reports to Latin America Services Director.• Responsible manager technical services team business unit Hybrid Cloud;• Service proposals negotiation with customers;• Responsible for allocation professionals in Hybrid Cloud projects;• Responsible for projects Hybrid Cloud financial control (Income, Cost and Profitability);• Technical Proposals review / approval for Services;• Sales and Pre-Sales teams support to in software licenses sales proposals;• Responsible for revenue control about US$ 20 million per year;• Weekly follow-up Hybrid Cloud´s service opportunities;• Management technical and personal - more than 24 professionals. Show less -
Quality Assurance Business ManagerResource Oct 2008 - Aug 2010São Paulo, BrasilQuality Assurance business unit´ Structuring. Led 10 professionals’ team. Report to Vice President.• Quality Assurance area Strategic planning and creation;• Methodology´ Creation for Business Unit, and quality area´ standardization services portfolio;• Quality Assurance services´ customers presentation offered by Resource;• New customers prospecting;• Quality projects sizing, both for functional testing and Stress Testing;• Financial and technical projects´… Show more Quality Assurance business unit´ Structuring. Led 10 professionals’ team. Report to Vice President.• Quality Assurance area Strategic planning and creation;• Methodology´ Creation for Business Unit, and quality area´ standardization services portfolio;• Quality Assurance services´ customers presentation offered by Resource;• New customers prospecting;• Quality projects sizing, both for functional testing and Stress Testing;• Financial and technical projects´ management;• Technical team contract to meet the customers' demands and projects;• Commercial and technical proposals´ preparation for Quality Assurance services;• Partnerships Development - HP, Compuware, Microfocus and IBM. Show less
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Pre-SalesCompuware Feb 2006 - Sep 2008São Paulo, BrasilResponsible developing technical products Compuware´s solutions . Report to Pre-Sales Manager Brazil• Solutions Compuware Presentations at customers in Brazil, Latin America and Mexico;• Product demonstrations and POCs at customers; • Deliver Partners and customers in Brazil, Peru, Ecuador and Mexico trainings;• Customers´ support in Compuware tools;• Technical calls resolution for customers;• RFP’s answering for customers• Technical and service proposals´… Show more Responsible developing technical products Compuware´s solutions . Report to Pre-Sales Manager Brazil• Solutions Compuware Presentations at customers in Brazil, Latin America and Mexico;• Product demonstrations and POCs at customers; • Deliver Partners and customers in Brazil, Peru, Ecuador and Mexico trainings;• Customers´ support in Compuware tools;• Technical calls resolution for customers;• RFP’s answering for customers• Technical and service proposals´ preparation;• After-sales projects follow-up in Brazil, Latin America and Mexico. Show less -
Support Analyst – Banco Nossa Caixa S.A.Dba Engenharia De Sistemas Ltda Oct 2000 - Jan 2006São Paulo, BrasilSoftware development areas´ support and the new technologies to be acquired by the bank. Report to Support Manager.• Organizational structure´ change participation of Banco Nossa Caixa´ Development Support Management;• Component Servers Project´ implementation;• Corporate Portal Project´ implementation involving Portal, Workflow and Integration (EAI) tools. Responsible for contract and third-party management;• NetBanking environment´ evaluation of the, pointing out flaws and… Show more Software development areas´ support and the new technologies to be acquired by the bank. Report to Support Manager.• Organizational structure´ change participation of Banco Nossa Caixa´ Development Support Management;• Component Servers Project´ implementation;• Corporate Portal Project´ implementation involving Portal, Workflow and Integration (EAI) tools. Responsible for contract and third-party management;• NetBanking environment´ evaluation of the, pointing out flaws and solutions;• Performance Management and Problem/Incident Resolution process Implementation;• New architecture definition, based on SOA (Service Oriented Architecture);• Development´ Life cycle process implementation - ALM (Application Lifecycle Management);• Guardian Security Software´ study, implementation and training;• EntireX Software´ study, implantation and training - Communication Software between the low platform and the mainframe;• NUMEGA software by Compuware - software for analysis of quality developed software - study and implementation;• Trainings CMM (CCC/Harvest) for Banco Nossa Caixa S.A. and Computer Associates;• Component development´ standards creation. Show less -
Senior Technical ConsultantAlianza Technology Ltda Jun 1999 - Oct 2000São Paulo, BrasilTechnical consulting´ responsible Brazil and Colombia. Report to Vice President.• IDMS Technical Consultant for Colseguros - Colombian Insurance Company;• Alianza Technology de Colombia´ evaluation and hiring of professionals for the Technical Support and Management areas;• Alianza Technology de Colombia´ professionals evaluation objecting at improving the staff;• Alianza Technology de Colombia´ IMPSAT contract renegotiation;• Action plan elaboration for staff… Show more Technical consulting´ responsible Brazil and Colombia. Report to Vice President.• IDMS Technical Consultant for Colseguros - Colombian Insurance Company;• Alianza Technology de Colombia´ evaluation and hiring of professionals for the Technical Support and Management areas;• Alianza Technology de Colombia´ professionals evaluation objecting at improving the staff;• Alianza Technology de Colombia´ IMPSAT contract renegotiation;• Action plan elaboration for staff reorganization;• CCC-Harvest life cycle software´ implementation for Banco Nossa Caixa. Show less
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Systems Analyst/Project LeaderEletrodados S/A. (Empresa Do Grupo Mercantil Do Brasil) Feb 1997 - Jun 1999Belo Horizonte, Minas Gerais, BrasilResponsible for Banco Mercantil do Brasil credit system. Reports to Development Manager.• Electronic Business Proposal System parameterization, leaving the system totally under the final user' responsibility;• Integration between SERASA's Risk Center and Business Proposal System, guaranteeing security to financial loan;• Integration between Electronic Business Proposal System and Economic and Financial Analysis System, providing the bank with an accurate customers analysis for… Show more Responsible for Banco Mercantil do Brasil credit system. Reports to Development Manager.• Electronic Business Proposal System parameterization, leaving the system totally under the final user' responsibility;• Integration between SERASA's Risk Center and Business Proposal System, guaranteeing security to financial loan;• Integration between Electronic Business Proposal System and Economic and Financial Analysis System, providing the bank with an accurate customers analysis for loans;• Integration between Electronic Business Proposal System and Core Assets Processing System. Show less
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Programmer/System Analyst/Project LeaderGerdau Açominas Gerais S/A Sep 1987 - Feb 1997Ouro Branco, Minas Gerais, BrasilResponsible for analysis, development and systems implementation that controlled the steel mill area. Report to Systems Development Manager.• Control System for Steel Mill and Rolling Mill´ development and implementation;• Steel Converter Control System programs development;• Steel Casting Monitoring System programs development;• Steel Mill Load Calculation System project development. The system allowed the steel mill to produce steel within the norms and with the lowest… Show more Responsible for analysis, development and systems implementation that controlled the steel mill area. Report to Systems Development Manager.• Control System for Steel Mill and Rolling Mill´ development and implementation;• Steel Converter Control System programs development;• Steel Casting Monitoring System programs development;• Steel Mill Load Calculation System project development. The system allowed the steel mill to produce steel within the norms and with the lowest price. The system was totally integrated with the process computer of Steel Making Plant;• Torpedo Cars System programs maintenance;• Laboratory Control System programs maintenance;• Quality Certificate Emission System programs maintenance;• Raw Materials Laboratory System project development;• Casting Data Collection Project (Partnership with S&A) coordination;• Calcination Monitoring Project (Partnership with HOISTER) coordination;• 5S Project for the Steelmaking area (Partnership with HOISTER) coordination;• Accidents at Work project coordination for Occupational Medicine area (Partnership with HOISTER). Show less
Assyr Carvalho Junior Education Details
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Faculdade De Tecnologia De Conselheiro Lafaiete MgInformation Technology -
Faculdade De Tecnologia De Conselheiro Lafaiete MgInformation Technology
Frequently Asked Questions about Assyr Carvalho Junior
What company does Assyr Carvalho Junior work for?
Assyr Carvalho Junior works for Zabbix Latam
What is Assyr Carvalho Junior's role at the current company?
Assyr Carvalho Junior's current role is Global Support Team Leader Zabbix Latam.
What schools did Assyr Carvalho Junior attend?
Assyr Carvalho Junior attended Faculdade De Tecnologia De Conselheiro Lafaiete Mg, Faculdade De Tecnologia De Conselheiro Lafaiete Mg.
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