Administrative Procedures- Strives to align private practice requirements with the unique abilities of individual providers- Proficiently oversees clients in crisis situations and supports providers in post-crisis follow-up- Establishes and oversees internal documentation processes for streamlined operationsCustomer Relationship Management- Facilitates the scheduling of over a hundred clients across multiple providers- Proactively resolves concerns of dissatisfied clients by implementing effective solutions- Adheres to all HIPAA guidelines, ensuring compliance with both state and federal laws.- Educates the community on neurostimulation and neurofeedbackIntegrative Medicine Oversight- Oversees diverse databases for tracking, distributing, and monitoring a wide range of labs- Sustains communication channels and relationships with various external providers.

Office & Team Management:- Managed the daily operations of a private practice and concierge medicine service- Crafted necessary policies and documentation for providers and patients- Regularly evaluated employee performance and provided feedback as neededSmall Business Development:- Presented and implemented key tools needed to accelerate the practice- Executed various marketing strategies to increase patient referrals- Communicated next steps with providers and staff to share company growthCreating and Maintaining Workplace Standards:- Adhered to federal and state healthcare guidelines- Implemented new hire procedures to ensure accurate employee training- Developed close working relationships with providers and administrative staff

Project Management:- Oversaw and directed critical projects for emergency department leadership - Acted as a liaison between corporate offices, physicians, patients, hospital staff, etc.- Managed, created, and distributed department manuals, records, processes, etc.Team Leadership and Interdepartmental Communication:- Developed action plans for patient roadblocks- Organized department seminars and guest speakers for physicians and staffReporting and Company Goals:- Maintained quarterly and yearly financials to prevent overspending- Managed high-volume department metrics to ensure patient care was not compromised

Client Management- Managed the Seller Department for multiple eCommerce websites- Wrote, updated, and maintained policies and procedures to aid and protect clients- Managed countless, simultaneous, projects across multiple departments to advocate for clients- Developed and maintained an online help desk to communicate critical information