Aaron Stahl Email & Phone Number

Kirkland, Wa, Us

Campbell, Ca, Us

Santa Clara, California, Us

• Mentor and train a team of testers to complete goals for releases, testing on multiple device configurations, and completing test related tasks.• Review, Update, and Develop Test Cases and Test Strategies for Virtual Head Mounted Displays. (Quest 2, Quest Pro, Quest 3, and Newer)• Create, execute, and report on test runs for new feature/regression/release testing.• Training team members on test device configuration and other test related tasks and tools.• Triage and Manage defects for the team and all related features.• Work with Engineering to determine Iser Scenarios and Test Cases for Automation.

Bellevue, Us

• Requirements Gathering for new Features and upcoming Releases• End to End Integration Test Case Creation for Business Verification Testing for the Business Unit• Generate Test Status Report for delivery to all levels of management• Mentoring Team Members

Atlanta, Georgia, Us

T-Mobile• Complete Finanacial Report Testing using various tools for Data Migration and Data Flow verification.• Create and Execute Test Cases from existing functionality.• Write SQL Queries to pull data for verification against existing SAP BW Reports.• Subject Matter Expert for assigned Reports.

Santa Clara, California, Us

Oculus Mobile QA, Oculus/Facebook• Test Case/User Story and Defect Management to ensure proper coverage for new code releases.• Defect Scrubbing to ensure Development efforts are spent where needed the most.• Test Case/User Story Creation and Updates for Oculus Production and Pre Launch Devices as well as iOS and Android Devices.

Manage/Mentor a small team of Senior testers to complete project goals.Review and Develop Test Cases for Mobile Device and Web Browser testing per specifications and other documentation.Run manual test cases for device/application certification for Windows Phone/Android/iPhone/BlackBerry.Radio Frequency testing.Application and Web Environment integration testing.Generate reports for management and customer viewing of test cycle results and defect tracking.Open and Track defects after in depth root cause analysis.Host Defect Triage meetings for different projects to drive better defect updates and response rate from key stake holders.

Whiteley, Fareham, Hampshire, Gb

• Create Defect Work Flows to ensure quick notification and resolution of defects for the project through multiple Partners/Organizations/Tools.• Continuously work with multiple stake holders and teams to track defects for proper progress and workflow during product release.• Build out manual reports with HP ALM/QC and Excel to report on Test Execution and Defects for the project.• Host Triage calls to work through all active defects for a given release.• Host Troubleshooting calls and gather all needed resources to work higher severity or priority issues as needed.

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Atlanta, Georgia, Us

On Site at T-MobileReview and Develop Test Cases for Mobile Device and Web Testing per specifications and other documentation.Application and Web Environment integration testing.Open and Track defects after in depth root cause analysis.Agile/Scrum

Manage/Mentor a small team of Senior and Junior testers to complete project goals.Review and Develop Test Cases for Mobile Device testing per specifications and other documentation.Run manual test cases for device/application certification for Windows Phone/Android/iPhone/BlackBerry.Radio Frequency testing.Application and Web Environment integration testing.Generate reports for management and customer viewing of test cycle results and defect tracking.Open and Track defects after in depth root cause analysis.Host Defect Triage meetings for different projects to drive better defect updates and response rate from key stake holders.

Bangalore, Karnataka, In

Own and drive continual improvement of Quality of Service across the North America Region for the Partner Program Tier 0 and Tier 1 groups.Identify, escalate and advocate for changes to systemic issues causing customer/partner dissatisfaction, using escalation paths as appropriate.Facilitate\ co-facilitate “listening” sessions monthly and engage with other Quality Delivery Managers within the Region to deliver opportunities for better and more consistent Partner experiences.Own and issue appropriate reporting providing results for, but not limited to (Survey anomalies, Customer Satisfaction results, Customer Satisfaction drivers, Verbatim Analysis, or other analysis as request by stakeholders.Reporting and reviewing of specific operational metrics (e.g. Average Handle Time, Quality of Service, etc.)Partner with Process and Regional Service Center teams in identifying business process gaps and developing and documenting improved processes.Manage the development, implementation and adherence to the Customer Service standards for performance attribute creation.Oct. ‘05 – Feb ‘11

Redmond, Washington, Us

Managed the interaction with Level 2 Agents worldwide. Cross-group collaborated with Hotmail, Passport, and various MSN support teams to provide an overall support infrastructure for the MSN Messenger product Facilitated the international roundtable discussions for Level 1 and 2 Agents for Messenger and provided input in the MSN Reach Roundtable forum focused on the MSN Client product. Managed the escalation process for product issues from the support agents to the Messenger Product Group by creating clear and concise escalation bugs to address customer related issues to be addressed by the MSN War Meetings. Partnered with the Messenger team’s development, test, and program management resources in driving product improvement through customer feedback and concerns. Responsible for driving executive level escalations to a mutually beneficial resolution or product understanding then provide the feedback to MSN Executives and product teams to drive product improvements. Trained the international Escalation Services team on multiple MSN products (MSN Messenger, Passport, and Member Directory) and support tools. Developed specialized training documents and quick reference guides to improve new employee orientation.Provided detailed bug reports for development teams through bug reproduction/documentation and followed through as the voice of the customer in the product development triage meetings.

Redmond, Washington, Us

Managed the vendor test team relationship and project managed the sign off of critical resources during each product release cycle. Collaborated with the Windows Test Team during the Windows XP and SP1 product releases. Managed the Product Support Services relationship for customer support and executive escalations. Designed and managed the implementation for the web-based support tool to increase efficiency in handling critical live site escalations.Responsible and accountable for the internal Messenger bug alias communication. Created and provided detailed information in the Product Studio database for the Messenger War Team. Partnered with Development and Test Teams to provide clear reproduction steps and minimize randomization of test resources. Project managed the testing for each QFE and hot fix release. Responsible for the release criteria and planning to ensure product specifications and scheduling are met. 1999 – 2000 Additional Work History available upon requestVolt Services – Software Test Engineer – Redmond Washington

Bachelors Of Science, Information Technology

High School Diploma, General