• Work a case queue for a book of business of 60,000+ restaurant partners, aiming to meet daily and monthly quotas• Analyze accounts to meet company health metrics, and seek opportunities for marketing upsells and new product pitches • Complete other projects to improve book of business, as assigned by management, including but not limited to: reactivating paused accounts, expanding partner delivery boundaries, educating partners on the ability to sell alcohol

• Managed accounts of sellers opted into VSFS program, fulfilling all sales through secondary marketplaces, via shipping, uploading, and direct transfers with the goal of advancing the clients' business and maintaining the relationship between seller and company• Managed the relationship between seller offices and marketplaces, in relation to fulfilling of orders and investigating ticket and event issues• Designed concepts for daily checklists and goals, as well as assisting on SOPs and… Show more • Managed accounts of sellers opted into VSFS program, fulfilling all sales through secondary marketplaces, via shipping, uploading, and direct transfers with the goal of advancing the clients' business and maintaining the relationship between seller and company• Managed the relationship between seller offices and marketplaces, in relation to fulfilling of orders and investigating ticket and event issues• Designed concepts for daily checklists and goals, as well as assisting on SOPs and other training materials to streamline day-to-day expectations for the team• Advised Skybox Support, Broker Relations Managers, and Order Fulfillment teams to create the best results for our clients and Vivid Seats Show less

• Supervised customer service agents to ensure they are assisting buyers with their questions and concerns, and finding resolutions for conflicts, in accordance with company policies and protocols• Communicated with other departments as needed to resolve customer service issues• Completed Supervisor level tasks including managing alert queues, checking in shipment returns, and creating outbound schedules• Aided an assigned Assistant Manager to complete weekly coaching sessions… Show more • Supervised customer service agents to ensure they are assisting buyers with their questions and concerns, and finding resolutions for conflicts, in accordance with company policies and protocols• Communicated with other departments as needed to resolve customer service issues• Completed Supervisor level tasks including managing alert queues, checking in shipment returns, and creating outbound schedules• Aided an assigned Assistant Manager to complete weekly coaching sessions, Quality Assurance checks, attendance tracking, and other duties as assigned• Trained new employees as needed Show less

• Monitored internal queues to handle potential issues in a timely manner, including following up with customers and other company departments• Completed 8-week rotational program, supporting Wholesale department with sorting, organizing, and shipping of tickets, utilizing Skybox, broker, and Flash Seats portals• Inspired other team members with best practices for solving issues• Aided the training of new employees through the shadowing process

* Contribute written columns on sports and sports entertainment-based topics

* Managed airing commercials and programs according to station log• Scheduled the airing of commercials and programs according to station log• Maintained and updated station log daily in accordance with station guidelines and legal standards• Piloted new technology and led station-wide implementation of a back-up system for station commercials, promos, and announcements• Supported program hosts: discussing program needs, troubleshooting equipment problems, and preparing show… Show more * Managed airing commercials and programs according to station log• Scheduled the airing of commercials and programs according to station log• Maintained and updated station log daily in accordance with station guidelines and legal standards• Piloted new technology and led station-wide implementation of a back-up system for station commercials, promos, and announcements• Supported program hosts: discussing program needs, troubleshooting equipment problems, and preparing show materials• Produced all elements of the daily live news segment Show less

* Hosted overnight 6-hour shift, which included shaping music logs on Scott Studios for the day part* Prepared nightly show requirements, which included, but was not limited to, searching for topical news, sports, and information of interest to listeners* Executed production work on Adobe Audition 1.5, including input of new station commercials* Edited song information for radio station music library

* Assisted customers by using my acquired observation and communication skills* Sorted, organized, and displayed regular shipments of store merchandise* Served as keyholder during holidays, responsible for managerial accountabilities

* Managed staff of 75 students involved in all departments of the radio station* Served as station representative in matters involving the university’s student media

* Hosted a music intensive radio show, and regularly filled-in as co-host of sports talk shows* Produced station audio promos using Cool Edit Pro

* Implemented a station “hot clock”, which had previously not existed at station* Managed on-air schedule, including DJs, sports broadcasts, and special programming* Handled matters regarding station DJs and staff, including attendance, on-air content, music logs, and airing of newscasts* Organized the station’s promotions efforts, including regular concert ticket giveaways and a “Super Bowl Party” giveaway, which consisted of setting the on-air and staff efforts to coordinate the… Show more * Implemented a station “hot clock”, which had previously not existed at station* Managed on-air schedule, including DJs, sports broadcasts, and special programming* Handled matters regarding station DJs and staff, including attendance, on-air content, music logs, and airing of newscasts* Organized the station’s promotions efforts, including regular concert ticket giveaways and a “Super Bowl Party” giveaway, which consisted of setting the on-air and staff efforts to coordinate the contests* Loaded songs and music logs onto CartWorks automation system to fill out our broadcast schedule Show less

* Input show play lists on MusicMaster and pulled music from studio for the shows * Updated various stations files, including concert calendars and album release dates* Answered listener questions through direct telephone and e-mail contact by researching their queries in our music library and online