• Provided personalised support to over 400 sellers per month, achieving an average satisfaction rate of 98% based on feedback surveys.• Conducted thorough investigations of seller account violations, utilising internal tools and systems to identify root causes and provide detailed recommendations for remediation.• Developed and delivered comprehensive coaching sessions to educate sellers on account violations, resulting in a 60% decrease in account suspensions and 68% account reinstatement among coached sellers.• Provided personalised coaching to seller on best practices for maintaining compliance with platform policies, resulting in a 50% reduction in repeated violations among coached sellers.• Acted as an escalation point for complex seller inquiries and issues.• Collaborated with cross-functional teams to identify opportunities and ensure alignment of information and close any knowledge gaps.• Ad-hoc mentoring of new hire(s) or peer(s) within the team that resulted in improvement of their overall performance metrics.• Analyse the employee satisfaction survey of my team and identify area(s) of improvement in business processes and employee satisfaction. • Developed slack training materials for AHS, Helpdesk and Escalation Team in preparation of worldwide migration.• Organised and facilitated slack training, workshops and open office before and after migration.

Managing and ensuring smooth facility operation and expanding the business and brand awareness of the company. This includes:• Drafting and implementing the facility's SOP.• Training and development of all customers facing employees and interns.• Interview potential candidates• Conduct daily maintenance checks on the facility equipment and ensure no potential hazards.• Prepare and ensure all daily payments and receipts tallies with closing reports.• Workforce and inventory management - ensuring sufficient labor daily and inventory accuracy.• Prepare quotations for both corporate and consumer. • Plan and execute all corporate and consumer event's activities Increase brand awareness by scheduling and visiting educational institutions for introductory presentations on the facilities and services provided by the company. • Plan and execute all marketing promotions.• Design and send marketing collaterals to existing members, existing corporate clients, and potential corporate clients.• Ensure the company website is accurate at all times and any announcement is promptly updated

Managing and running the operations of the indoor playground. This includes:• Planning and executing marketing promotions, events, and activities.• Design and send marketing collaterals to existing members. Provide training to new crew members on the operations of the playground.• Preparing quotations for both corporate, members and members of the public on facility booking.

Providing excellent shopping experience to existing and potential subscribers. This includes:• Prepare training materials and conduct training for new product and services training to my team.• Providing on-the-job training to new hires in the shop.• Involved in the user acceptance testing (UAT) of new system prior to and after rolling out to the shops.• Liaison between IT and my team on new system troubleshooting and resolution.• Conduct daily end day inventories checks to ensure accuracy of the inventories.• Ensure the accuracy of the daily closing reports and cash floats.• Provide guidance and assistance to newly transited shops on new system usage and common troubleshooting procedure.• Process and educate the subscriber on the contract content.

Managing and ensuring smooth operations at the restaurant. includes:• Planning and assigning daily duties to the crew members. Providing training to new and existing crew members.• Provide coaching for the crew as and when required.• Conduct a quarterly appraisal with the crew members. Processing crew's medical leave and payroll.• Planning and executing of quarterly team building and crew's retreat.• Forecasting and ordering of daily supplies required.

Manage the product testing and survey of new and existing products. This includes:• Conduct product testing on new and existing products.• Report the testing results to the Chemist located in overseas lab. Providing skin and scalp analysis during workshops and contests• Answering to workshop attendee's enquiries

Managing existing and new corporate clients, subscribers, and the public with their enquiries and disputes. This includes:• Process all new and existing corporate transactions.• Process subscriber's termination and transfer of ownership application• Transfer incomplete/incorrect transactions by Retail Consultants back to the consultant for corrective action.