Provided mental health care, exposure and response prevention (ERP) coaching, therapeutic support, and medication administration to patients struggling with OCD and co-occurring mental health conditions such as trauma, panic disorder, BPD, BDD, and schizophrenia.Fostered a therapeutic milieu within the residential unit for patients, including cooking them homemade meals for lunch and dinner, to develop an alliance that encourages engagement in care and the peer community.Wrote daily clinical progress notes on patients and report these to fellow counselors and other clinical staff during shift reports and rounds.Completed clinical assessments to track treatment progress and provide to Office of Clinical Research to advance OCD research initiatives.Organized Team's shared drive increasing staff's ability to find documents to provide care in 25% less time.Led yoga therapy sessions to establish mind-body practices to supplement the existing clinical program.

Launched a state-of-the-art Wellbeing Lab for MIT students and the greater community to care for their wellbeing by connecting in person, engaging in self-directed activities, and promoting mental health support resources, as needed.Trained and managed a 20-person team to staff the lab administering lab policies & best-practices, hiring, and performance reviews.Organized 20+ programs over the year in the space with some events reaching 150+ attendees.Oversaw lab operations including staff scheduling, inventory management, partnership engagements, and program management.Coordinated with campus partners to develop and provide social and wellness programs in the lab like yoga, spiritual formation groups, and greek life.Operated a weekly Weekends@MIT newsletter for >2,000 MIT students with an average open rate of 46.2% and click-through rate of 2.7%.

Lyra Health provides workforce mental health benefits to employers. Named #3 on Forbes top Startups of 2022, Lyra's blended care programs connect clients with licensed coaches, therapists, and psychiatrists through a mental health care platform. Clients engage in digital activities to practice CBT skills and build healthy habits.Managed the client experience scrum team to improve client engagement and measure the quality and satisfaction of Lyra's blended care coaching, therapy, and medication programs.Collaborated with the clinical product team to launch new clinical content tailored to alcohol use disorder, trauma, and culturally responsive care.Redesigned the clinical assessment and client satisfaction experiences for mobile optimization increasing completion rates by 20%.Refined the product metrics dashboard to measure the assignment and completion rates of activities within the client experience.

Eleanor Health is a network of outpatient clinics that provide whole-person mental healthcare to help those with addiction live amazing lives.Assembled a high-performing cross-functional product, design, & engineering team by conducting crucial hires including the director of engineering and principal UX/UI designer. Established team operations based on agile methodologies.Managed product associate that oversaw the streamlining of the pre-appointment experience to reduce the burden on staff to collect information during intake.Led COVID-19 technology response implementing hybrid care processes to perform virtual visits between clinicians and members. Trained 60-person clinical staff to perform the process, enabling 90% of care to be delivered remotely within 2 weeks of the pandemic.Built and launched net-new clinical applications to simplify administration of clinical scales and care plans. Care plan attestation increased by over 50%, created over $200k savings per year in operational costs, and played an important role in Eleanor's CARF accreditation.Automated the virtual scheduling process reducing the manual time and effort needed to complete scheduling an appointment by 70%, saving the company an estimated $250k per year in operational costs.Drove adoption of the member mobile application via outreach and training client-facing teams leading to 25% adoption within 2 weeks of launch. Initial scheduling capabilities helped reduce no-shows by 20% and telehealth connection issues by 80%.Conducted electronic medical record (EMR) vendor investigation and selection, which included a thorough market analysis, vendor tradeoff evaluation, and discussions with the executive team to make a strategic decision.Contracted and implemented care coordination vendors PatientPing and Collective Medical to implement internal clinical processes to respond to ER admission alerts, which contributed to Eleanor's 80% reduction in ER visits for active members.

Part of the Data Movement product team responsible for creating and executing on the product vision through coordination and management of design, development, and content teams.Lead the agile transformation of pillar by changing the culture and processes from a sales driven approach to evaluating decisions based on a combined business and customer-driven methodology.Coordinated user interviews to identify top customer problems within the existing product. Responsible for developing the research plan, screening users, and conducting interviews.Influenced customer support and development teams to prioritize top requested customer issues and enhancements. Organized strategic planning exercise to address problems and generate a list of priorities for delivery.

Part of Product Scheduling team leading the creation of the Inbound Patient Flow, a patient scheduling fulfillment workflow, as a part of the “Shop for Care” initiative. Our goal was to reduce the number of scheduling errors that needed manual review in order to increase a practice’s adoption of patient scheduling.Created epics and user stories to communicate business goals and requirements to development team. Owned the prioritization of the backlog to ensure we met our release goals, while managing requests from clients and internal teams.Developed scheduling practice user personas and discovered top scheduling problems by performing user interviews, site visits, and a client survey.Lead a google design sprint to co-create and validate a product prototype using rapid prototyping techniques such as lightning demos, crazy 8s, and dot voting.Product Owner of two Population Health teams: Data Integrations and Data Management. Our top priorities were to reduce the time to onboard new clients and code the 2018 quality measures.Collaborated with architect and engineers to redesign technical infrastructure to onboard new clients.Oversaw the operational development of the NCQA and HEDIS measures for the 2018 measurement cycle. Communicated progress to customer-facing teams and facilitated triage of any issues raised by customers.Led the rollout of the Master Patient Index, which is used to match over 300k clinical records per week across more than 5k clinical practices and hospitals.Developed rollout plan and coordinated launch of athenaText, a web and mobile secure text messaging application for doctors and their staff, leading to 99% client activation.Instructor for SQL class to teach other product managers fundamental skills to leverage SQL for product analysis.

Responsible for managing projects and deploying Vyopta's enterprise video cloud analytics solution in markets including Education, Healthcare, Business, and Government.Consulted, educated, and supported clients looking to deploy, improve, or troubleshoot their current video conferencing infrastructure.Configured pre-sales technical demonstrations for customer engagements leading to the acquisition of new clients, including Vyopta's first $1M deal, effectively doubling company profits YoY.Identified and communicated feature requests and software bugs to the development team and assisted with prioritization when necessary for project completion.

Member of the Characterization and Automation Team responsible for tool development, testing, bug identification, characterization, and validation of IBMs P-series Microprocessors. Performed I/O Characterization on OEM ASICs for gaming consoles including the PS3, Xbox 360, Wii, and Wii U using Teradyne Ultraflex tester.Moved to the Power Management team as the Shift Development Lead to execute the bring up of the Critical Path Monitors on the POWER 8 server processor.

Rensselaer Senior Leadership Honor Society recognizing student leadership, service, and devotion to the University.Organized the selection process for the organization. Managed a group of ten to perform the marketing & advertising, assemble the online nomination process, and identified the criteria & process for selection.

The Red & White Student Organization is a group of students who serve as ambassadors of Rensselaer, representing the institute to its alumni, campus, and community.Provided direction for organization placing initiatives on improving the recruitment process and motivating members to be more engaged in committee projects.