Digital Agility Champion supporting 5K+ employees in Consumer & Community Banking, and Operations & Planning Lead for the Digital Channels & Products team of 300+ employees. Digital Agility Champion for 14 product teams that own 191 Applications, 367 scrum teams, and $365MM technology funding. Owned and drove Digital’s 3-year Agile execution plans across 4 streams of work, 6 customer-focused outcomes, and 50+ large deliverables that are owned by Product, Technology, Finance and Design. Actively partnered across key Agile pillars to gain both short-term and long-term strategies, and led Digital’s 2020 Product Architecture alignment and restructured all 94 business cases into the new Product-centric model. Operations & Planning Lead for $190MM portfolio for Digital’s Web, Mobile, API, Communications, Financial Tools, and Self-Service products. Created and managed Digital’s intake process which acts as an integration point for all 85+ CCB Product roadmaps. Automated various cumbersome processes that save 60+ hours a week of documentation, process audits, and reporting. Developed 25+ Tableau dashboards to improve backlog transparency, and delivery management.Led a team of eight seasoned employees: five Vice Presidents and three Sr. Associates.

General Management of US Card Services portfolio that offers valuable services to 50MM Card Members. Own P&L that earns $200MM annual revenue across 18 fee and free consumer products and benefits. Oversee $20MM tech budget for projects that drive revenue, reduce costs, and maintain the highest level of operational excellence.Launched three program initiatives that will generate ~$30MM incremental revenue annually over the next 5 years, and manage new product and feature development including all long-term strategy, roadmap, and customer experience initiatives. Lead a team of six tenured Product Managers within Consumer Product's Card Benefits & Services team.

Regulatory owner of all program functionalities including payment capabilities, fulfillment platforms, and MR economics. Owned 20+ Corrective Actions, the MR PRSA suite, internal and external audits, ad hoc issue resolution, and drove notable results across 30+ work streams as the PMO for a highly visible regulatory project.

Managed P&L for 250 consumer retail product contracts that generated ~$50MM of annual revenue, and influenced contract strategy with detailed SKU-level data and product attributes to drive future revenue strategies, and influence contract negotiations. Led team of six offshore team members to ensure all SLAs, operational costs, and compliance requirements were met.

Owned ~$10MM of annual licensed expenses across MTV, Vh1, and digital properties. Created department Center of Excellence to resolve costly backlogs, improve transparency, and influence future contract negotiations. Performed ad hoc, time-sensitive research for Senior Executives and MTVN Legal Counsel.