Adam Stiles Email & Phone Number

Middletown, Ct, Us

Cincinnati, Oh, Us

Responsible for a team of buyers and expeditors providing supply chain management and optimization across seven L3Harris sites in their maritime division.

Seattle, Wa, Us

Oversaw the outbound operations of over 100 associates within an Amazon Fulfillment Center, including the processing of as many as 350k items in a normal shift. Utilized a data-centric approach (Lean Six Sigma) to continuous performance improvement and increased employee buy-in, retention, and promotion.Projects Led:Implemented the Multi-Channel Fulfillment program at BDL2. This endeavor allowed for the processing of alternate retailers through Amazon logistics seamlessly and opaque to the customer. Achieved Six Sigma levels of quality across all shifts through workstation design and thorough staff education.Led a Critical Pull Time (CPT) root cause analysis that gathered extensive data across departments and shifts, determined areas of opportunity, and developed best practices to prevent CPT misses. These misses cause customer service issues and increased shipping costs as there was a delay in assembling or shipping the order. When best practices were rolled out, there was a 48% decrease in misses for the building across all shifts.

Newark, De, Us

Oversaw the overall staffing needs of an Amazon Fulfillment Center, including the operation of a Recruiting Office that hires an average of 200 people a week. Since taking over the office in May, achieved a 95% fill rate on labor orders totaling almost 3000 people. Continually monitored hiring trends and forecasting in order to meet the changing needs of the business and appropriately schedule recruiting staff. Frequently implement last-minute hiring requests to address increased staffing needs. Maintained productive relationships with Amazon HR, LP, Finance and Operational leaders to provide an outstanding new hire experience, streamline the onboarding process and better understand the needs of the client. Implemented strict and continually evolving safety protocols to ensure the safety of staff and candidates during an active pandemic.Project Led:Implemented an oral swab drug testing program during the height of the pandemic that allowed for the safe drug screening of new associates, Applicants followed along with a video in a fully secluded booth preventing the spread of any pathogens while providing an accurate screening.

Quincy, Ma, Us

Responsible for the operation of an E-Commerce/Peapod distribution center including the hiring, training, and managing of order selectors and delivery drivers. Entrusted with delivering an exemplary customer service experience through proactive employee training and continually evolving quality control systems.

Woonsocket, Ri, Us

Oversaw the safe, profitable, strategic, and environmentally conscious operation of a CVS/pharmacy location. Drove execution and performance while building customer loyalty through a focus on excellent customer service. Maintained an engaged, productive store team through strong leadership, rewarding initiative and providing constant relevant feedback. Additionally became fully trained and licensed as a Pharmacy Technician.Q2 2019 Results:Increased sales by 3.7% over the same time period in 2018Decreased management controlled expenses by 6.4% over the sameImplemented an aggressive customer service framework that led to an increase in average customer survey scores of 12 points

Developed and implemented a flexible popup marketplace and art gallery to generate a novel revenue stream from works of art, crafts, and clothing made by people in Tanzania. This marketplace exceeded all monetary estimates and necessitated the development of an inventory management and supply chain system.

Responsibilities included event planning and execution; recruiting, developing and coordinating volunteers; designing and implementing membership drives and fundraising campaigns; and handling social media accounts.

Bachelor Of Science - Bs, Molecular And Cellular Biology

Associate Of Science - As, Business Administration

Associate Of Science - As, Biotechnology