To deliver the Eurocamp and Al Fresco products to the agreed quality and safety standards. To effectively and efficiently manage the operation within a defined geographic area.Principle AccountabilitiesTo manage direct reports, ensuring that all designated tasks are carried out efficiently and to the highest possible standard. Continuous monitoring and coaching / developing of direct reports is fundamental to this role. To ensure that working hours are correctly recorded for all employees as company guidelines. To address any discrepancies in hours worked as they occur.To ensure that the set-up of the area is completed to company guidelines and that all units in the area are customer ready in time for opening.To be responsible for ensuring that the product (accommodation, equipment, emplacement, reception, image) is provided to a high standard to meet customer and company requirements.To utilise customer feedback provided in order to continually improve our customers experience.To ensure that agreed safety procedures for customers and staff are implemented. To ensure accurate and timely reporting on health and safety issues. To ensure that a high standard of maintenance of accommodation is achieved within the area.To complete reports and administrative tasks as detailed by the company. To communicate effectively with internal and external suppliers.To develop and maintain good relationships with suppliers, principally our campsite owners.To operate effectively within an agreed budget. To plan and manage the day-to-day operation in line with company policies and procedures.To carry out stock management, including distribution of equipment throughout the season.To manage close down of the sites at the end of the season. This includes dismantling of tents, quality control and storage of equipment.To maximise resort income including the promotion of future holidays.To carry out other duties as reasonably requested by the Product Delivery Manager

To effectively manage all aspects of the Eurocamp brand on a specified campsite. To ensure thatstaff are managed / developed so that customers receive a holiday which meets / exceeds theirexpectations. To ensure company policies and procedures are met. DutiesTo manage the on-site team including:- Assess and monitor individual performance of Holiday Couriers and Kids’Couriers- Appraise, train and develop staff.- Allocate workload to ensure resources are fully utilised.- Ensure staff meet company standards in all areas of the role, and deliver a highlevel of customer care.- Coach and support staff to achieve their qualifications.To ensure a high standard of customer service is provided, to advise and assist HolidayCouriers / Kids’ Couriers in dealing with customer complaints.To be actively involved in all aspects of montage / demontage, taking a lead role whenrequired.To be responsible for the setting-up of the campsite to company standards as laid down in theoverseas manuals, to ensure that the campsite is ready for opening on time.To ensure that administration is completed on time and accurately.To ensure that any shortfalls in safety standards are communicated as shown in the Health andSafety guidelines.To communicate effectively with customers, colleagues, suppliers, resort office and senior staff.To ensure safekeeping of company monies. To submit accurate accounts paperwork.To be fully aware of information contained in the Overseas Manuals and to ensure thatcompany policies and standards are maintained.To carry out any other duties as required by the Area Manager.

To effectively manage all aspects of the Eurocamp brand on a specified campsite. To ensure thatstaff are managed / developed so that customers receive a holiday which meets / exceeds theirexpectations. To ensure company policies and procedures are met. DutiesTo manage the on-site team including:- Assess and monitor individual performance of Holiday Couriers and Kids’ Couriers- Appraise, train and develop staff.- Allocate workload to ensure resources are fully utilised.- Ensure staff meet company standards in all areas of the role, and deliver a high level ofcustomer care- Coach and support staff to achieve their qualifications.To ensure a high standard of customer service is provided, to advise and assist HolidayCouriers / Kids’ Couriers in dealing with customer complaints.To be responsible for the setting-up of the campsite to company standards as laid down in theoverseas manuals, to ensure that the campsite is ready for opening on time.To be actively involved in montage / demontage taking a lead role when required.To complete administration on time and accurately.To ensure that any shortfalls in safety standards are communicated as shown in the Health andSafety guidelines.To communicate effectively with customers, colleagues, suppliers, resort office and senior staff.To ensure safekeeping of company monies. To submit accurate accounts paperwork.To be fully aware of information contained in the Overseas Manuals and to ensure thatcompany policies and standards are maintained.To carry out any other duties as required by the Area Manager.

To ensure that customers receive a holiday that meets / exceeds their expectations byproviding a high level of customer care, this includes maintaining and cleaning customeraccommodation to a high standard.  clean and prepare accommodation give customers a warm welcome and introduction to their accommodation reception service help and assistance when faced with a problem / difficulties provide information and advice on local services and places of interest