Aston Karner Email & Phone Number

Chicago, IL, US

Downers Grove, Illinois, United States

∙ Lead over 15 project teams of up to six researchers through studies spanning every stage of the product and design lifecycle from exploratory to summative (validation) that reach up to $175,000 in scope.∙ Independently plan, create, and execute research plans leveraging varied research methodologies for a diverse array of user experiences including real.

Chicago, Illinois

• Conducted heuristic analysis of new client application system to identify regarding user experience.
• Utilized customer relationship management software to document interactions and build queries identifying prospects.
• Designed, marketed, and launched event tackling diverse needs of previously untargeted cultural population of prospects.
• Operationalized home office including router, desktop, desk, and webcam installations as well as troubleshooting issues.
• Published, recorded, uploaded, and streamed content to better inform prospective clients about admissions process.
• Sought out trainings to learn current needs of students of diverse cultural, racial, socioeconomic, and sexual identities.

Bloomington/Normal, Illinois Area

• Successfully recruited two of the largest classes in university history by providing excellent customer service while responding to daily emails and phone calls from prospective clients, parents, and school counselors.
• Analyzed application data from territory spanning 211 Illinois high schools to optimize travel-based recruitment.
• Planned, developed, and delivered decks to educate prospective clients and client families on college search.
• Assessed gaps in learning and development and published new materials to address needs.
• Met one-on-one and in groups to counsel prospective customers through admissions process.

Normal, Illinois, United States

• Instructed six-week, three credit hour course facilitating ten incoming clients’ onboarding by focusing on critical thinking, institutional resources, academic study skills, and community and civic engagement.
• Measured clients’ ability to reach key performance indicators on weekly basis.
• Collaborated with stakeholders to develop lessons educating clients on various student services offices.
• Expanded upon readings through multiple methods of engagement including group discussion, exercises, and lecture.
• Mediated issues within customers’ group projects and facilitated clients’ ability to delegate tasks.
• Assessed and reorganized curriculum in conjunction with course coordinator and other course sections’ instructors.

Bloomington/Normal, Illinois Area

• Recorded, analyzed, and summarized data from assessment of program, and used results to inform future changes.
• Counseled clients in one-on-one career advisement sessions covering numerous topics.
• Managed requests for presentations and scheduled talent to assist.
• Presented information on Career Center Services to first-year customers and prospects during recruitment events.
• Mentored talent consisting of 13 undergraduate student Career Advisors.

Bloomington/Normal, Illinois Area

• Assessed program through benchmarking orientation programs across state of Illinois and researching best practices
• Collaborated with stakeholders from multiple ancillary departments spanning student affairs and academic affairs
• Managed voluntary client onboarding connecting them with student services and various talent

Bloomington/Normal, Illinois Area

• Planned and executed campus-wide programs connecting international clients with talent and local community members
• Worked in tandem with international client organization to provide large-scale, client-led events
• Assisted with planning and execution of short-term group programs ranging in size from 8 to 60 clients
• Marketed and assisted with execution of weekly talent-led speaker series
• Fostered positive, community-based experience for 376 international clients on various student visas

Tucson, Arizona

• Supervised eight Resident Assistants for a co-educational residence hall comprising 200 beds.
• Managed a $3000 budget, including funds for residential programming, amenities, and staff development
• Conducted weekly one-on-one meetings to coach talent through goals and performance
• Participated in an on-call rotation throughout the academic year with other Community Directors, responding to various conduct issues and crises for a 6,700 resident population.
• Adjudicated up to four student conduct hearings per week for potential violations of Residence Life Policies and Procedures, assigning developmental sanctions
• Coordinated with occupancy management administrators and front desk staff to administer hall and room transfers within assigned building

Normal, IL

• Represented Illinois State University on and off campus as a Student Leader
• Fostered a safe, living/learning environment for 48 students on a Music Themed Floor
• Promoted diversity and acceptance among students
• Eased transition of freshman to the college life by providing and referring to on-campus resources

Normal, Illinois

• Introduced groups of 25-35 freshmen to campus while fostering relationships, appreciation for diversity, and answering questions in a professional, honest matter

Normal, IL

• Represented the College of Fine Arts and the Mennonite College of Nursing in Illinois State University's Student Legislative Body and Academic Senate

Addison, Illinois

• Handled guest and associate disputes with tact and fairness
• Trained and led a team of vendors
• Responsible for nightly inventory counts
• Took a one year hiatus from May 2012 to May 2013 after going on tour with the Glassmen Drum and Bugle Corps

Masters Of Science, College Student Personnel Administration

Higher Education

12 masters-level credit hours completed in Higher Education program

Bachelor Of Arts In Music

High School