Unoffical
CurrentDirect activities related to dispatching, routing, and tracking transportation vehiclesPlan, organize and manage the work of subordinate staff to ensure work is accomplished Perform investigations to verify and resolve customer or shipper complaintsEnsure the satisfaction of customers through expert resolutions of conflicts, issues, and concernsSuccessfully diffuse volatile customer situations Implement schedule and policy changesAnalyze expenditures and other financial information in order to develop plans and budgets for increasing profits and improving servicesAssist in hiring personnelReview shipping manifests and ensured that all deliveries are met without delayMaintain excellent communication channels with team, by conducting stand-ups to reinforce companywide announcements and to recognize achievements