Alexander Stott Email & Phone Number

Gulf Breeze, Fl, Us

Charlotte, Nc, Us

North America

Charlotte, North Carolina, United States

- Ramped up quickly to the SM role within one year of employment through consistent showcasing of advanced product knowledge and exceptional team leadership. - Trained and promoted two baristas to Shift Managers within one month of stepping into the SM role.- Exceeded projected sales by 5% ($2,000 increase) in the month of April through successful preparation, coordination, and high level communication with internal/external counterparts. - Utilized my design background to take on the responsibility of updating the store menus through Adobe Indesign and Acrobat as well as improve the graphics on all training materials for the team.

Charlotte, North Carolina, United States

- Successfully trained two new hires to exceed performance expectations within one month of stepping into the role as a Shift Manager.- Enacted as the liaison between the Store Manager and the team for upcoming product launches, updates to store operations, and cross communications between FOH and BOH teams.

Charlotte, North Carolina, United States

- Managed and maintained a growing book of current business, serving as the main point of contact for all 350 accounts within the portfolio.- Collaborated with various departments both internal and external in creating new strategies to improve digital foot traffic to my clients websites. - Proactively contacted active clients to enhance customer retention and provide ongoing support, serving as a consultant/ web designer through upselling services, new product offerings, and website redesigns that better suited their business needs.

Sacramento, California, United States

- Spearheaded compelling marketing events, resulting in amplified brand visibility and an average of $1,000 in sales per event.- Fostered enduring relationships with key stakeholders, including customers, management, and store associates, to drive successful event marketing campaigns and cultivate strong brand loyalty.- Implemented comprehensive data analysis, resulting in a remarkable 50% increase in my territories' comparative value within just 4 months.

Elk Grove, California, United States

- Participated in an intensive management training program, focusing on sales, customer service, finance, and operations to drive business growth and meet customer needs effectively.- Assisted in leading a dynamic team by prioritizing off-site vehicle management and delivery to customers and existing clients within the Elk Grove, CA area. - Surpassed sales targets monthly and contributed to the overall success of the branch by implementing effective sales tactics and outstanding customer service.

Camarillo, California, United States

- Delivered exceptional customer service while ensuring adherence to Starbucks' service standards.- Oversaw implementation and execution of seasonal product training sessions, designing graphics via Adobe Illustrator, and created a new leadership hierarchy with Store Managers by placing my role as the focal point of communication for new hire training and team evaluations. - Mentored and coached new baristas, fostering their coffee-making skills and enhancing their ability to provide personalized customer experiences. - Adapted to constantly shifting work environments while managing multiple priorities as a Barista and Barista Trainer.

Ojai, California, United States

- Created visually appealing E-Blast templates utilizing Adobe Photoshop and Illustrator, effectively communicating the Chamber's brand identity and key messages to a diverse audience.- Skillfully managed the Chamber's E-Blast platform on MailChimp, ensuring timely and engaging distribution of digital content and fostering increased engagement with the Chamber's initiatives.- Collaborated with the Chamber team to develop innovative design concepts and materials, contributing to the enhancement of the Chamber's online presence and community outreach efforts.

Camarillo, California, United States

Ventura, California, United States

- Became the primary liaison between the client and team to streamline all forms of communication. - Collaborated with local vendors weekly to ensure all aspects of the project were completed within the scope of time and cost effective. - Implemented social media posts weekly that increased individual participation by 41% and exceeded the goal of 50 to 60 total participants.- Designed PowerPoint slides for progress checks, milestones, and data collections.- Supervised set-up of final event / aided in placing tables, posters, and creating the surveys for our audience.- Mediated a table of participants for two hours on controversial political topics pertaining to the final event.

Clovis, California, United States

- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive experience for all UPS Store customers.- Assisted in driving sales through effective product knowledge, upselling techniques, and promotional initiatives, contributing to the overall success and profitability of the store.- Supported daily operations, including packaging, shipping, and printing services, maintaining a high standard of service delivery and customer satisfaction.

Bachelors Of Arts In Communications, Digital Communication And Media/Multimedia, Graduated

Graphic Design Certificate 📝, Multimedia - Graphic Design 🎨, Senior (In High School)

The Center For Advanced Research and Technology was the main gateway for the essential knowledge of graphic design, and the utilization.

High School Diploma

Activities and Societies: Honor Choir Though the majority of my academic career at Buchanan High School was completing the essentials.