Naz Straughan Email & Phone Number

Perth, Wa, Au

Byford, Western Australia, Australia

Byford, Western Australia

Byford, Western Australia, Australia

Provide Technical and Customer Support for the following products: - iPhone, iPad and iPod (iOS) - Apple Watch (watchOS) - iMac, Macbook, Mac Pro, Mac Mini (MacOS & OS X) - AppleID and Account Security

Perth, Australia

Self Employed IT Consultant responsible for: Small Business ManagementBookkeeping and Administration (MYOB)Sales and MarketingTechnical Support and ServicesConsulting and un-bias adviseBuilding and Repairing of equipment (Computers, Servers Etc)Troubleshooting, Diagnosing and Resolving issuesWork with ServiceM8 to manage jobs, customers and invoicing.

Nedlands, Western Australia

Introduce and Support Telehealth/Telemedicine to Rural Western AustraliaProvide Technical Advise and Support to Health Care professionals involved in Telehealth

Amcap Building - Welshpool

IT Support & Projects

Hollywood Private Hospitall

Temporary Contract rolling out new hardware across 4 hospitals.

Preform Technical Support duties as required, Including:Job ManagementDesktop and Server SupportProject Support (Migrating to Cloud based email)Worked withMicrosoft Exchange ServerWindows 200 - 7PRISM SoftwareEtc.

• Performed 2nd/3rd level Support tasks as a Mobile Technitian• Assisted in Major Project work, completing task as setout by a project schedule (Server Upgrads, ect)• Oversaw and completed work in minor project tasks (Software rollouts, ect.)• Interacting Directly with clients, learning there requirements and offering solutions in an easy to understand, non technical manner.• Work with Large office equipment like Printers and Plotters• Racking, Migrating and Organising Network and Server Devices.• Creating and Monotoring Backup solutions to suite the needs of individual clients• Preformed role of Lead Tech for several large clients including Mitsui E & P Australia and Rural Health West. • Assisting with the creation and maintanace of websites.• Preforming General Onsite support and housekeeping tasks, ensuring documentation is up to date and that all IT equipment is installed safely and correctly.

• Level 1 IT Support• Remotely administrating the workstations and servers of several large clients.• Assist with the development and deployment of SOE Images• Logging and Troubleshooting of calls in Heat & CA• Creation, deletion, disabling of Users, as well as changing privileges.• Trouble shooting of Mobile Blackberry devices.• Lots of work with toughbooks.• Brief exposure to reporting tool Altiris to locate suspicious software on machines in a domain• Working 12 hour shifts ranging from 7am to 7pm and 7pm to 7am• Routinely checking backups on a variety of client’s servers. Making sure they ran successfully and if not discovering why.• Training new staff in technical procedures and procceses.• Monitoring and Maintaining Services for Several clients both in Australia and oversees.• Performing On Site Support for a variety of clients, ranging form Mining Companies to Government Departmetns

• General Cashier Duties• Restocking, Assisting customers locating stock.• Responsible services of Alcohol and Cigarettes.

• Worked in a Level 1/2• Remotely administrating the workstations and servers of Snap Printing Centers• Assisted with the routine and troubleshooting tasks of Systems Administrator• Logging and Troubleshooting of calls for generic windows issues as well ascompany specific software.• Creation, deletion, disabling of users, as well as changing privileges.• Managing and maintaining online services and websites.• Assistance with the roll-out of several new technologies, Including Printing Interface Iway and Microsoft Dynamics (CRM)• Frequent use of heat and CRM.• Setting up, Removing, Editing mailboxes as well as setting up automatic Forwards and replies.• DNS maintenance for Websites and Sub domains• SQL Server Maintance and Updating for Company Specific Software

• Locating Car Parts based on product code• Unpacking Parts and placing them in locations based on product code.

• Troubleshooting of Technical Issues.• On site visits for more complex issues• Logging and Troubleshooting of calls into HEAT• Creation, deletion, disabling of Users, as well as changing privileges.

• Diagnosing and repairing issues with Customers Computers. • Building Server spec machines for Gaming servers• Serving Customers with occasional Offsite visits.• Managing and maintaining 30+ Computers

• Casual Store hand in Coles Fresh produce department• Preparing Fresh produce for display.• Assisting Customers

It

Microsoft Certifications A+ Certifications HDI Certification

Y12, Computing + General, 12

Activities and Societies: Achievement of HIGH outcome in the Business Information Technology Competition on 6th September 2005.