Astra Wong, Pmp, Pmi-Acp Email & Phone Number

Berlin, De

Berlin, Germany

Luxembourg

Launch PM for successful simultaneous on time launch of Seller Fulfilled Prime in Italy and Spain. This program allows Third Party Selling Partners to offer Prime offers to Prime Customers in IT/ES, that are fulfilled out of their own warehouses.Product manager for Merchant Fulfilled Network Delivery Experience for EU5. Single point of contact for roll out of features and functionality in EU5, including infrastructure changes, updates to programs and policies, escalations, and day to… Show more Launch PM for successful simultaneous on time launch of Seller Fulfilled Prime in Italy and Spain. This program allows Third Party Selling Partners to offer Prime offers to Prime Customers in IT/ES, that are fulfilled out of their own warehouses.Product manager for Merchant Fulfilled Network Delivery Experience for EU5. Single point of contact for roll out of features and functionality in EU5, including infrastructure changes, updates to programs and policies, escalations, and day to day operations and reporting. Show less

Seattle

Managed the Transportation and Fulfillment programs for Direct Fulfillment (dropship) for the Supply Chain Optimization Technologies group. Wrote BRD, tech specs and worked with dev teams to realize features and functionality to improve both vendor and customer experience.

Greater Seattle Area

Launched Exports out of Amazon.co.jp. Wrote the play book for how to determine if an existing marketplace has enough unique selection, customer interest and potential incremental GMS to be good candidate to have exports.Wrote the play book for how to launch exports out of a marketplace.

Greater Seattle Area

• Responsible for multi-year, multi-million dollar engagements with key customers:o Microsoft: BizSpark needed a complete overhaul both front end and backend, I played a pivotal role in ensuring that the foundation processes for the engagement were created, definedwork stream processes and managed internal and external expectations with respect to budgetand scope.o MasterCard: MasterPass needed a visual and workflow process refresh, I worked closely with UXand Creative teams… Show more • Responsible for multi-year, multi-million dollar engagements with key customers:o Microsoft: BizSpark needed a complete overhaul both front end and backend, I played a pivotal role in ensuring that the foundation processes for the engagement were created, definedwork stream processes and managed internal and external expectations with respect to budgetand scope.o MasterCard: MasterPass needed a visual and workflow process refresh, I worked closely with UXand Creative teams to ensure that the client was completely satisfied with the overall productexperience.o University of Southern California Libraries: USC Libraries Website was not only difficult tonavigate, but also a patchwork of updates and homegrown workarounds, and it was not representative of the world class library; wrote the proposal for a 3 year engagement roadmap spanning a complete review of the current web property, stakeholder reviews, audience reviews, usability testing and build/test and deployment of the new website.• Developed the overall strategy for how the different work streams (Creative, User Experience, Analytics, Development, and Testing) were defined, managed and validated.• Collaborated with SMITH sales and account teams to write proposals and create estimates (T&M and fixed price). Typical proposal/project sizes range between 300k and 2.5 million USD.• Streamlined internal project management processes, and disseminated process improvement across the organization to increase efficiency, and reduce churn.• Mentored project coordinators, site managers and project managers.• Owned resourcing, budget, scope and planning, for projects totaling 4+ million dollars annualrevenue. Show less

Bellevue, Wa

• Created and implemented the Avado.com onboarding process for new Avado customers.• Successfully managed the onboarding process for Avado Customers during the open Beta.• Proposed, planned and wrote specification documentation based customer implementation requirements: gathered via interviews, requirements workshops, site visits, scenarios, business analysis, task and work flow analysis, and independent research.• Wrote operational and training documentation for: Creating Avado… Show more • Created and implemented the Avado.com onboarding process for new Avado customers.• Successfully managed the onboarding process for Avado Customers during the open Beta.• Proposed, planned and wrote specification documentation based customer implementation requirements: gathered via interviews, requirements workshops, site visits, scenarios, business analysis, task and work flow analysis, and independent research.• Wrote operational and training documentation for: Creating Avado public websites, Onboarding Avado end users, Setting up Avado Communication channels between the customers and their end users, and Customizing Avado to meet specific customer needs.• Created and presented customized training to tier 1 customers.• Worked closely with visionaries, and developers to ensure that the correct mix of usability and performance needs were incorporated into the final designs.• Organized and Managed Avado’s first Code-a-thon. Show less

Windows Sustained Engineering Division (WinSE) • Created the project proposal which won the Microsoft WinSE China Offshore Development contract, resulting in Microsoft’s largest outsourcing contract in China. First and largest officially approved Microsoft Offshore Facility in China.• Generated 4+ Million USD in annual revenue over the duration of the 5-year contract, representing 40% of Inspur’s annual company revenue.• Grew the project team from 10 to 140+ software developers… Show more Windows Sustained Engineering Division (WinSE) • Created the project proposal which won the Microsoft WinSE China Offshore Development contract, resulting in Microsoft’s largest outsourcing contract in China. First and largest officially approved Microsoft Offshore Facility in China.• Generated 4+ Million USD in annual revenue over the duration of the 5-year contract, representing 40% of Inspur’s annual company revenue.• Grew the project team from 10 to 140+ software developers and testers in three months. • Bridged the gap between the local Beijing recruiters and the project staffing requirements by analyzing issues and implementing training, processes, and procedures.• Exceeded target headcount and revenue goals by 60%. • Kept the attrition rates for the life of the project 5% lower than the industry average through implementation of morale events, career development, and incentive plans.• Analyzed data, developed, and then presented the WinSE Monthly Management Status/Efficiency Presentation to the director level WinSE stakeholders. • Proactively addressed any concerns or issues with both the WinSE Business Management group and the WinSE Technical Management team. • Managed budget and invoicing ensuring timely invoicing and accurate billing.• 100% success rate for addressing Client Escalations (3 Executive, 5 Serious).• Participating member of the Vista SP2 Captain’s Team, which drove all aspects of the VistaSP2 lifecycle. Show less

Microsoft Windows Server Division (WSD)• Created the fixed price proposal which won the SMS Dialog Migration offshore development project. • Project resulted in a 55% profit margin, largest in Inspur’s history, while maintaining high quality and complete customer satisfaction.• Implemented 120+ new and migrated 350 existing SMS UI Dialog Boxes from C++ to C# over a period of nine months.• Maintained 100% client satisfaction while bringing the project in on time and on… Show more Microsoft Windows Server Division (WSD)• Created the fixed price proposal which won the SMS Dialog Migration offshore development project. • Project resulted in a 55% profit margin, largest in Inspur’s history, while maintaining high quality and complete customer satisfaction.• Implemented 120+ new and migrated 350 existing SMS UI Dialog Boxes from C++ to C# over a period of nine months.• Maintained 100% client satisfaction while bringing the project in on time and on budget.• Line management responsibilities for a mixed project team of 45+ (Software Architects, Developers, Testers)• Managed the relationship with the Microsoft WSD SMS Project owners, from business analysis of requirements through successful project proposal acceptance through entire development cycle and post implementation hand off to the client. Show less

• Successfully took a diverse group of 14 people and melded them into a cohesive efficient project team.• Managed the end-to-end relationship with the Ericsson CODE-C Project team.• Tasks included gathering requirements, defining system architecture, project organization and planning, documentation, quality assurance, and post implementation hand-off to client.• Delivered all projects on time and on budget.• Implemented the UK Training Lab and developed the UK Training Case… Show more • Successfully took a diverse group of 14 people and melded them into a cohesive efficient project team.• Managed the end-to-end relationship with the Ericsson CODE-C Project team.• Tasks included gathering requirements, defining system architecture, project organization and planning, documentation, quality assurance, and post implementation hand-off to client.• Delivered all projects on time and on budget.• Implemented the UK Training Lab and developed the UK Training Case Studies.• Social Events Coordinator UK 2000. Show less

Deployment Engineer (London, England) • UK Clients – Nokia (Finland), Ericsson (Sweden), Vodafone (New Zealand)• Participated in the Ex-pat program, helping to establish Amdocs, IP Division UK Headquarters.• Integrated IAF Horizon 2.7 with client legacy software.• Top Performance Award UK - 2000 Deployment Engineer (Toronto, Canada) • Clients – Cincinnati Bell Telephone (USA), TeleDanmark (Denmark), Sprint (USA)• Performed onsite modifications, troubleshooting… Show more Deployment Engineer (London, England) • UK Clients – Nokia (Finland), Ericsson (Sweden), Vodafone (New Zealand)• Participated in the Ex-pat program, helping to establish Amdocs, IP Division UK Headquarters.• Integrated IAF Horizon 2.7 with client legacy software.• Top Performance Award UK - 2000 Deployment Engineer (Toronto, Canada) • Clients – Cincinnati Bell Telephone (USA), TeleDanmark (Denmark), Sprint (USA)• Performed onsite modifications, troubleshooting, maintenance, and upgrades, while ensuring that documentation was updated as required.• Designed, wrote, and implemented test design specifications and test cases for the billing engine and data collection modules for IAF.• Managed the Quality Assurance Testing lab for the Product Development Group. Show less

• Starfire Club Team Member, one of 2 Systems Engineers, responsible for the largest customer purchase in the history of Sun Canada, with a list price of 14 million dollars.• Best of the Best (BOB) Training Program 1997, one of 12 BOBs in North America FY97• Managed proof of concept pilots – Toronto Stock Exchange, Canadian Imperial Bank of Commerce, Toronto Dominion Bank, and Nortel• Architected solutions to solve complex business problems, including server consolidation and… Show more • Starfire Club Team Member, one of 2 Systems Engineers, responsible for the largest customer purchase in the history of Sun Canada, with a list price of 14 million dollars.• Best of the Best (BOB) Training Program 1997, one of 12 BOBs in North America FY97• Managed proof of concept pilots – Toronto Stock Exchange, Canadian Imperial Bank of Commerce, Toronto Dominion Bank, and Nortel• Architected solutions to solve complex business problems, including server consolidation and improving time to market for large financial and telecommunication companies.• Prepared and delivered presentations and demonstrations to customers.• Responded to RFPs and RFIs. Show less

Basc, Systems Design Engineering

Coop Work Terms: Bell Northern Research, Digital Equipment of Canada, NewBridge Networks, Unitel

Education record

Continuing Education Courses in: Technical Writing, Marketing Communications, White paper Writing.

Education record

Continuing Education Courses in: Project Management, Accounting, Human Resource Management, Tourism and Haute Cuisine.

Education record

Continuing Education Courses in: Project Management, Technical Writing and Presentations.

Education record

Mandarin Training Program

Education record