Astrid Arumae Email & Phone Number

Herring Neck, Nl, Ca

Herring Neck, Nl, Ca

Montreal, Quebec, Canada

Working at the intersection of community & climate, belonging & youth engagement, I coach communities on Asset-Based Community Development, Collective Impact and whole-community approach to just climate transitions.

Montreal, Quebec, Canada

Montreal, Quebec, Canada

Montreal, Quebec, Canada

Strategic and project lead for Cellule Climat project for community mobilization in climate action and citizen-led projects in Outremont.Current projects and mandates include:- Community-led air quality study in Outremont, QC Sep 2021 - Jan 2022. Acting as Project Lead and responsible for development, managing human resources for the project, strategic relationships and partnerships as well as final report and communications.- Public consultation for community GHG emissions reduction and resilience to climate change action plan for Outremont Aug - Dec 2021. Acting as Project Lead and Consultant within this mandate, assembled necessary resources, managed people, developed strategy for GHG emissions reduction action plan and public consultation, worked closely with municipal officials and other contributors and climate action experts. Developed GHG reduction survey, organized focus groups and organized community mobilization events.

Montreal, Quebec, Canada

Founded in March 2020 to respond to the community needs in response to the Covid-19 pandemic, our organization runs a series of social impact programs through volunteer engagement, has developed social innovation projects such as Marché Commun for local and sustainable delivery for restaurants and is now focused on community engagement in climate action through our Cellule Climat / Climate Cell project. As an Executive Director, I am responsible for the strategic planning, funding and financial planning, human resource management, project and program development, partnerships and communications.

Montreal, Quebec, Canada

Founder and project lead for creating a sustainable delivery platform for Montreal.

Montreal, Canada Area

Reporting to the Head of Strategic Initiatives, I was responsible for managing multiple technology projects and operational requests whilst ensuring strategic alignment to business objectives.Lived, breathed and enacted Agile framework.Lead scrum events.Worked closely with product owners and development teams.Was instrumental in the launch of a new fin tech product.

Montreal, Quebec, Canada

Reporting to the VP of Operations I was responsible for QA, WFM, systems, processes and E2E customer experience for our multinational support centers.

Reporting to the VP of Operations I was at the heart of building strategy, developing business processes, and managing multiple projects for the Call Centre. Specifically, creating and implementing a call distribution, tracking, and reporting system for a sales center generating over $1M in sales monthly.

Brossard, Quebec

Co-founded a successful web based business specializing in corporate uniform sales. Developed business strategy and implemented processes, managed client relationships and field sales in QC and ON.

Montreal, Canada Area

Responsible for the Montreal Response Centre and Customer Care team operations in a fast-paced environment answering 1800 calls per day. Responsible for Human Resources Management of 4 direct and 26 indirect reports including hiring, training, development, coaching and performance management.Developed and implemented successful employee engagement action plan Operations Management: effectively managed resources to meet and exceed service level objectives on a consistent basis, analyzed feedback, data and trends and set out successful action plans to improve operational efficiency and customer experience. Took ownership of customer and partner program escalations, identified opportunities for process improvement through root cause analysis and collaborated with the business to drive effective issue resolution for the customer.Successfully managed several simultaneous projects and met all deliverables on target.Increased customer satisfaction and subscription rate increase by 95% within 18 months for a new medical device. Responsible for Quality Assurance of team call quality: executed strategic quality objectives through Team Leaders, set high standards for all staff to deliver exceptional customer service

United Kingdom

Set up, developed and managed the French and German Contact Centre team. Handled end2end customer interactions from Sales to Credit Control and Collections. Managed and improved order processing and confirmation process resulting in 99.7% order accuracy.Drove sales initiatives and leads for both territories increasing annual sales from 500k to 2 million within 2 years.Managed French field sales and major accounts and focused on delivering value for the customer.

Green Transition Coach Certificate

Civic Incubator, Climate Cell - Project For Community Engagement In Climate Action

Incubator for social innovation and citizen movement

Social Entrepreneurship 101

Project Management Practice And Certification Course, Project Management

Ilm Level 5 Introductory Diploma In Management, Management

Managing Change, Leadership & Management in Organisations, People Management, Planning for Efficiency, Managing Quality, Operational.

European Business Studies, Business Administration And Management, General

Diploma In French Studies, French Language

High School Diploma