RESPONSABILITIES Coordinate the technical analysis and warranty team ensuring prompt response to warranty claims made by customers. Provide commercial and technical support to customers in the areas of Caterpillar warranty administration. Establish negotiations with customers when they do not agree with the warranty definitions.Responsible for the correct direction of internal warranty charges between areas of the company. Prepare reports related to the company's warranty management for timely decision making. Responsible for ensuring that there is a correct financial recovery of the claims issued to the factory.ACHIEVEMENTS➢ Satisfactory agreements in negotiations with the customer.➢ Effective management in the identification of warranty costs.➢ Financial recovery on Caterpillar warranties of 100%.➢ Successful execution of projects to optimize the management of Caterpillar warranties.➢ Timely delivery of reports and information required by the company.

RESPONSABILITIESResponsible for developing and presenting to the customer commercial offers for Caterpillar products and services. Manage and follow up on customer requests. Responsible for negotiating with the customer on the scope of their requests. Work to ensure that negotiations with customers run smoothly and lead to the purchase of the Caterpillar product or service, ensuring customer satisfaction. Develop analyses to calculatethe economic viability of offers made to customers to optimize costs and increase profits.ACHIEVEMENTS- Reduction of delivery times for commercial offers requested by the customer.- Increase in sales.- Obtaining profits in each of the services provided to the customer.- Customer loyalty.

RESPONSABILITIESCreate reports for the calculation and control of commercial indicators and support in the elaboration of commercial offers presented to customers.ACHIEVEMENTS➢ Better follow-up and control of commercial indicators.➢ Time reduction in the presentation of commercial offers to customers.