Astrid Dafan-Van Dien Email and Phone Number

Team Lead - Guide the division’s Admin Team; Contact point for all team members ensure smooth team operations and effective collaboration; Organization of team and offsite events, workshops, social events, and Town Halls; Management of manager’s complex calendar; scheduling of meetings and interviews with internal and external parties in Israel and abroad; Coordination of (frequently changing) travel plans incl. hotels, flights, car rental, visa; Maintaining a strong back office during the manager's travels; Track expenses by managing credit cards and receipts; process and submit (travel) receipts; open PRs and track POs in system; Creation and coordination of Division’s Newsletter; Lead member of the Global Administrative Professionals Community Amdocs.

Full ownership for and management of supervisor’s calendar; scheduling of meetings with participants around the globe; Arrangement of complex and detailed travel plans and itineraries; preparation and submission of expense reports as well as purchase requests; Screening of incoming calls and correspondence, incl. independent responses to calls and e-mails; Arrangements for large and small programs, events or conferences, incl. arranging of facilities and caterers, coordination of speakers and information, issuance of invitations, and management of event budgets; Preparation of records such as agendas, notices, minutes and resolutions for staff meetings; capturing of and follow-up on action items; Preparation of impactful presentations based on rough outlines/sketches; Composition of confidential and sensitive correspondence, reports and other complex documents; Creation and maintenance of databases and spreadsheet files; Collection and consolidation of presentations in preparation for senior management meetings.

As a key person for international relations in Europe, worked closely with other departments to ensure their needs and expectations were met in a timely and professional manner; Carried responsibility for translations, research, compilation, distribution of sales, legal and other information; Scheduled appointments; arranged travel plans; set up itineraries; Coordinated the company’s yearly participation in the Fruit Logistica trade fair in Berlin; Designed and distributed marketing material; Acted as main contact for credit broker, Chamber of Commerce and other organizations; Provided general administrative support.

Worked as a main contact - between the different departments within the company, sales managers and customers in Europe - to resolve customer order issues and complaints; Created, maintained and ran reports related to orders and sales history; Provided full administrative support to sales managers in West Europe.

Provided administrative assistance to mid and senior level professionals in Israel and abroad; Scheduled meetings and appointments, calendar management; Handled correspondence on behalf of the professionals; Liaised with suppliers, customers and staff of various organizations and companies; Processed monthly expense reports; Reserved (travel) tickets and accommodations in Israel and abroad; Carried out background research; Screened telephone calls, followed up on requests and inquiries; Handled additional administrative duties as assigned.

Provided high quality administrative support to Partners and Lawyers; Coordinated schedules, appointments and travel arrangements; Acted as liaison to accountants, bank and real estate agents; Tracked office expenses, created monthly reports and prepared invoices; Developed and maintained efficient office procedures for smooth processing, following up, recording and updating all related information; Responded to client needs and provided additional support where necessary.